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What Are Sports Direct Like for Returns?

  • 09-02-2016 2:06pm
    #1
    Kintarō Hattori
    Registered Users, Registered Users 2 Posts: 15,039 ✭✭✭✭


    Hey Folks,

    I had never used the company before buying the shoes below just before Christmas:

    http://ie.sportsdirect.com/karrimor-tundra-waterproof-mens-walking-shoes-183462?colcode=18346205

    I had bought them specifically because they are advertised as waterproof..... but that appears to not be the case. In the light rain we have in Dublin at the moment I have a nicely dry left foot but a rather wet right foot.
    This isn't the first time I noticed it, had the same issue a few weeks ago but said I'd leave it in case I had stepped in a puddle etc but I haven't.

    I've filled out the form on their site but what are they actually like for returns? I know it's a case of my word versus their word but I have what I believe to be a faulty product.

    Many thanks.


Comments

  • #2
    Eponymous
    Registered Users, Registered Users 2 Posts: 1,374 ✭✭✭Eponymous


    They're no problem for returns. What annoys me is having to pay postage for the returns, so I don't use them any more. They may well have changed their policy since then, but I haven't bothered to look!

    Personally I find Karrimore shoes to be of particularly poor quality and wouldn't buy them again after having a pair of walking shoes fall apart after less than 1km walk on Dun Laoghaire Pier and a pair of reef shoes that actually arrived with a strap torn away.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Eponymous wrote: »
    They're no problem for returns. What annoys me is having to pay postage for the returns, so I don't use them any more. They may well have changed their policy since then, but I haven't bothered to look!

    If the return is because of a faulty product, then the retailer should cover the cost of the postage. They can do this by providing a courier pick-up, a free shipping address or by specifically reimbursing you for the cost of postage.

    If the return is due to a change of mind, then it's down to the retailers' returns policy. Some retailers offer free returns, some don't!


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