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ebay refund question

  • 08-02-2016 7:51pm
    #1
    con___manx1
    Registered Users, Registered Users 2 Posts: 1,561 ✭✭✭


    I bought an item on the 17th of December from eBay that has not arrived yet. my Question Is there a timeline I have to apply in for a refund if the item doesn't arrive.


Comments

  • #2
    RCSATELLITES
    Registered Users, Registered Users 2 Posts: 586 ✭✭✭RCSATELLITES


    If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

    Here’s what we recommend:

    Contact your seller to discuss your problem.
    If you’re still not satisfied, you can open a dispute in the Resolution Center.
    If you would like PayPal to decide whether you should receive a refund, escalate the dispute to a claim.


    Contacting your seller

    To find the seller's contact information:


    Log in to your PayPal account.
    Click My Account at the top of the page.
    Click History and locate the transaction in your list of recent transactions.
    Click Details next to the transaction.

    On the Transaction Details page, you’ll see the seller’s name, email, and, if available, the seller’s customer service phone number.


    Opening a dispute

    If you weren’t able to work out your problem with your seller, you can open a dispute.

    If you purchased your item on eBay, you’ll go to eBay’s Resolution Center to open your dispute. If you made your purchase somewhere else, go to PayPal’s Resolution Center.

    How to find eBay’s Resolution Center:

    Go to the eBay homepage and log in to your eBay account.
    Click eBay Security & Resolution Center at the top of the page.


    How to find PayPal’s Resolution Center:

    Log in to your PayPal account.
    Click Resolution Center at the top of the page.
    Click Dispute a Transaction and follow the directions.
    If your dispute is not resolved or escalated to a claim within 20 days it will be closed.
    Escalating your dispute to a claim

    If you opened a dispute but still aren’t able to work out the problem with your seller, you can escalate your dispute to a claim. This means PayPal will review the case and decide whether you’re eligible for a refund.

    To learn more about our dispute process, look for the “How to Dispute a Transaction” tutorial in the Resolution Center.


  • #3
    con___manx1
    Registered Users, Registered Users 2 Posts: 1,561 ✭✭✭con___manx1


    RCSATELLITES wrote: »
    If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

    Here’s what we recommend:

    Contact your seller to discuss your problem.
    If you’re still not satisfied, you can open a dispute in the Resolution Center.
    If you would like PayPal to decide whether you should receive a refund, escalate the dispute to a claim.


    Contacting your seller

    To find the seller's contact information:


    Log in to your PayPal account.
    Click My Account at the top of the page.
    Click History and locate the transaction in your list of recent transactions.
    Click Details next to the transaction.

    On the Transaction Details page, you’ll see the seller’s name, email, and, if available, the seller’s customer service phone number.


    Opening a dispute

    If you weren’t able to work out your problem with your seller, you can open a dispute.

    If you purchased your item on eBay, you’ll go to eBay’s Resolution Center to open your dispute. If you made your purchase somewhere else, go to PayPal’s Resolution Center.

    How to find eBay’s Resolution Center:

    Go to the eBay homepage and log in to your eBay account.
    Click eBay Security & Resolution Center at the top of the page.


    How to find PayPal’s Resolution Center:

    Log in to your PayPal account.
    Click Resolution Center at the top of the page.
    Click Dispute a Transaction and follow the directions.
    If your dispute is not resolved or escalated to a claim within 20 days it will be closed.
    Escalating your dispute to a claim

    If you opened a dispute but still aren’t able to work out the problem with your seller, you can escalate your dispute to a claim. This means PayPal will review the case and decide whether you’re eligible for a refund.

    To learn more about our dispute process, look for the “How to Dispute a Transaction” tutorial in the Resolution Center.

    thanks for the reply. I opened a case in paypal against the seller as he didnt reply to my messages after some days. he still hasnt said anything about me opening a case against him. i think i will have to let paypal decide the outcome.


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