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Help with wireless disconnection

  • 05-02-2016 7:21pm
    #1
    Safri
    Registered Users, Registered Users 2 Posts: 25 ✭


    My wireless devices have been disconnecting randomly over the last few months, usualy for a couple of minutes at a time. Have noticed it on laptop, phone and have had issues streaming the rte player on a smart TV, previously there were no issues. Is this likely to be a hardware problem or a line problem? The router is an eircom zyxel p660.

    Thanks.


Comments

  • #2
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    When it happens do all the devices show they still have wifi signal ? It sounds like it could be the router. If the Internet connection light is still on while this happens then it's not very likely that it's your line.


  • #3
    Safri
    Registered Users, Registered Users 2 Posts: 25 ✭Safri


    No, occasionally it'll kick everything off, other times just the phone will disconnect but the laptop will be fine or vice-versa


  • #4
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Sounds like the router for sure to me.


  • #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Hi Safri

    Yes, this does seem like a WiFi issue. I would highly recommend contacting eir technical support for assistance. Technical support can trouble shoot the issue with you and if required they can also arrange a new modem or a change in wifi channels.

    You can reach technical support on 1890260260 - free phone 1901 (opt.2) or via WebChat at www.eir.ie/chatnow. Support are open 24/7.

    Thanks
    Al


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