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Claim not closed

  • 03-02-2016 7:37pm
    #1
    The Raptor
    Closed Accounts Posts: 1,433 ✭✭✭


    Someone might be able to help me out.

    I signed off online a few weeks ago because I got a job offer. Signed off from the day I started.

    All going well, I received my last payment (i was on a jobbridge) into my bank account the following week.

    Once you finish a jobbridge, you are meant to let the social welfare know and the next payment would be due in the post office.

    Getting the payment into my bank account rather the post office, should indicate that they knew about my claim being closed? Is that right? Because, if i was still unemployed, I should have received it at the post office.

    No complications at all until today. I received a phone call from jobsplus telling me that they cannot proceed with the payment until my claim is closed. They told me my claim was suspended because I missed a signing on date which was the day after I closed my claim.

    I knew they couldn't proceed with payment until my claim was closed before I started. Thats why I done it online.

    Has anyone ever had the same happen to them? Or whats the best way to go about closing my claim. I can't be taking a half day off to sit back into the dole office for half a day. I'm finished with them. It was all done online.

    They never answer their phones either and they complicate things anyway, probably tell me I have to go in instead of sorting it over the phone.

    Also, could there be complications in the future. I was working but they left my claim open.


Comments

  • #2
    loconnor1001
    Registered Users, Registered Users 2 Posts: 323 ✭✭loconnor1001


    I had the same thing happen to me in December. Signed off online the day before I started my new job. Also informed my case worker that I had found full time employment and she confirmed with me the last payment to pick up in the post office. Several weeks later I received a letter that they were informed by revenue that I was or am receiving payment from the company I work for with a list of demands of certain paperwork etc they wanted from me. I rang the social and asked them what it was all about as I was no longer on benefit and was told that yes indeed I was and there had been payments in the post office, to make a long story short it was sorted over the phone and they range me back the next day and told me I could disregard the letter. Just keep trying to ring them, I too didn't have the ability to take a half day off to call in to them but just kept ringing until I finally got someone on the line.


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