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27 minutes to get through

  • 03-02-2016 3:22pm
    #1
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,962 ✭✭✭


    then I am told I am on an old billing system that he is not trained on......


    abysmal customer service...


Comments

  • #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    I'm really sorry to hear this endofrainbow

    Feel free to DM your query and account number and I'll get back to you as soon as I can. Alternatively you can reach accounts via Instant WebChat at www.eir.ie/chatnow

    Thanks
    Al


  • #3
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,962 ✭✭✭endofrainbow


    eir: Alan wrote: »
    I'm really sorry to hear this endofrainbow

    Feel free to DM your query and account number and I'll get back to you as soon as I can. Alternatively you can reach accounts via Instant WebChat at www.eir.ie/chatnow

    Thanks
    Al
    I sent an pm on 28/1 and again on 3/2 but still no reply


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    endofrainbow wrote: »
    eir: Alan wrote: »
    I'm really sorry to hear this endofrainbow

    Feel free to DM your query and account number and I'll get back to you as soon as I can. Alternatively you can reach accounts via Instant WebChat at www.eir.ie/chatnow

    Thanks
    Al
    I sent an pm on 28/1 and again on 3/2 but still no reply
    Apologies for the delays,

    I have arranged a credit of two months line rental which leaves your eir account in credit of €51.56.

    Please contact eirs loyalty and cancellations team on free phone 1800303600 (opt.1) should you like to negotiate a better rate on reflection of the notification of price increase.

    Thanks
    Al


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