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contract change

  • 03-02-2016 11:39am
    #1
    ssmith6287
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭


    Hi, I just got an email from yourselves showing a change in price of my contract. At the moment I dont use the landline, so this will make you guys €15 per month dearer then your rivals for the same service. You did say in the email that my contract can be downgraded. can you advise on this please. I might be interested in downgrading to broadband only


Comments

  • #2
    ssmith6287
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭ssmith6287


    I was on the phone waiting for about 40 mins and no one answered, whilst I was doing that I was in chat on the website and noone answered


  • #3
    Claude Burgundy
    Registered Users, Registered Users 2 Posts: 2,543 ✭✭✭Claude Burgundy


    I got through in 6 min, all sorted and i'm out of contract in 31 days !


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    ssmith6287 wrote: »
    Hi, I just got an email from yourselves showing a change in price of my contract. At the moment I dont use the landline, so this will make you guys €15 per month dearer then your rivals for the same service. You did say in the email that my contract can be downgraded. can you advise on this please. I might be interested in downgrading to broadband only
    Hi ssmith6287



    Eir do indeed have a broadband only plan - please contact our loyaly and cancellations team directly on 1800303600 to discus this plan further.

    Thanks
    Al


  • #5
    ssmith6287
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭ssmith6287


    eir: Alan wrote: »
    ssmith6287 wrote: »
    Hi, I just got an email from yourselves showing a change in price of my contract. At the moment I dont use the landline, so this will make you guys €15 per month dearer then your rivals for the same service. You did say in the email that my contract can be downgraded. can you advise on this please. I might be interested in downgrading to broadband only
    Hi ssmith6287



    Eir do indeed have a broadband only plan - please contact our loyaly and cancellations team directly on 1800303600 to discus this plan further.

    Thanks
    Al
    Cheers I had a look and unfortuneatly I haved ecided to cancle. I did this online this morning. I gave the 30 days notice. Is there anyway I can pay that last bill and just be done with it as my new supplier is connecting up in the next 2 weeks


  • #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    ssmith6287 wrote: »
    eir: Alan wrote: »
    ssmith6287 wrote: »
    Hi, I just got an email from yourselves showing a change in price of my contract. At the moment I dont use the landline, so this will make you guys €15 per month dearer then your rivals for the same service. You did say in the email that my contract can be downgraded. can you advise on this please. I might be interested in downgrading to broadband only
    Hi ssmith6287



    Eir do indeed have a broadband only plan - please contact our loyaly and cancellations team directly on 1800303600 to discus this plan further.

    Thanks
    Al
    Cheers I had a look and unfortuneatly I haved ecided to cancle. I did this online this morning. I gave the 30 days notice. Is there anyway I can pay that last bill and just be done with it as my new supplier is connecting up in the next 2 weeks
    Hi ssmith6287

    The online switching form only provides notice that another provider is taking over the eir service - it the other provider does not take over the service (for example if it uses different infrastructure like virgin media) then the account remains open. If you wish for the service to be closed entirely and a last bill be issued you must contact eir cancellations on free phone 1800303600 and then send a confirmation email which eir cancellations will confirm.

    Thanks
    Al


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