New Washing Machine chewing up clothes

SarahMollie

Hi all,

So I recently moved into a new place and bought all new appliances including a new Indesit integrated washing machine bought from DID.

I went for it because it was the same make as what we had in my previous rented apartment and a lot of the setting etc are the same so I thought it would be an easy transition.

Long story short, but its really doing a number on our clothes. Certain items are coming out so wrinkled, its as if they've been rolled up in a ball for months, not just fresh out of the washing machine. We're having to iron clothes that never needed ironing before just to make them wearable and its a real pain.

I've tried using the most basic settings, minimum spin and low temp and also making sure to add separate fabric softener etc.

One thing that I'm noticing is that when I take the load out immediately after its done, the clothes feel really quite hot (steam coming off them, much hotter than when I used to take a load out of the previous machine, even if they were apparently both washed at 30degrees)

Is it possible the machine is running too hot and thats causing all the wrinkles? But if this is the case, surely my clothes should also be shrinking due to the hot water but I havent noticed any evidence of this.

Also, the house is fully electric and we have a hot water tank that works on the overnight rate and means we always have scalding hot water coming from the taps. Is it possible that this water could be feeding the machine and thats why its too hot?

Any help/advice appreciated!

The Red Ace

if the clothes are coming out hot it must be connected to a hot supply, has to be cold feed in

SarahMollie

The Red Ace wrote: »

if the clothes are coming out hot it must be connected to a hot supply, has to be cold feed in

Thanks, do you know how I might go about checking this? Do i need to get back on to the people who fitted my kitchen?

The Red Ace

not really, take off the fill hose and run a gallon or two into a container , if hot it wont take long to find out as long as you have hot water in the system

coylemj

SarahMollie wrote: »

Thanks, do you know how I might go about checking this? Do i need to get back on to the people who fitted my kitchen?

The Red Ace wrote: »

not really, take off the fill hose and run a gallon or two into a container , if hot it wont take long to find out as long as you have hot water in the system

Red Ace, you might have missed the OP's point that it's an integrated unit so she will probably have to get a kitchen guy in to check the water feed.

That machine takes cold water only, it definitely sounds like it's been connected to the hot water.

SarahMollie

coylemj wrote: »

Red Ace, you might have missed the OP's point that it's an integrated unit so she will probably have to get a kitchen guy in to check the water feed.

That machine takes cold water only, it definitely sounds like it's been connected to the hot water.

Thanks Coylemj,

I spoke to my kitchen fitter yesterday and he's going to come to take a look. He advised me just to run a rinse only cycle with just a towel or something in the machine to see if it comes out hot - does this make sense? Planning on doing this when I get home tonight after work.

He said from memory there was only one feed available to go into the machine so would be surprised if that was from the hot tank, but will come over to check it out regardless. Also mentioned the possibility of a malfunctioning thermostat in the machine itself.

Obviously it will be a bit of a pain as the kitchen is all integrated, but its ruining our clothes and giving us a mountain of ironing to do on a constant basis, so really want this fixed!

coylemj

SarahMollie wrote: »

Thanks Coylemj,

I spoke to my kitchen fitter yesterday and he's going to come to take a look. He advised me just to run a rinse only cycle with just a towel or something in the machine to see if it comes out hot - does this make sense? Planning on doing this when I get home tonight after work.

Can't see the point in doing that - you've run several cycles and the clothes are always hot coming out which means that the final rinse is hot. If you run a rinse or starch cycle, all that will happen is that the machine will simply repeat the final step of a normal wash cycle so whatever clothes you put in will almost certainly come out hot.

You could eliminate the washing machine as the source of the problem by running off all of the hot water (in the kitchen and/or bathroom sinks) when the immersion is off until it runs cold, then do a regular wash and see what happens, my money says the clothes will come out normal.

The Red Ace

Oops forgot a few posts back about the machine being integrated, as Coylemj also says it must be connected to a cold supply, as its integrated the plumbing is surely offset so you should be able to locate the pipework in the presses to the left or right . If you locate them just feel the fill hose when filling it should be cold, don't mind the fitter any washing machine doesn't heat during the rinses

SarahMollie

coylemj wrote: »

You could eliminate the washing machine as the source of the problem by running off all of the hot water (in the kitchen and/or bathroom sinks) when the immersion is off until it runs cold, then do a regular wash and see what happens, my money says the clothes will come out normal.

If this happens, then it proves its plumbed into the hot pipes then, correct?

coylemj

SarahMollie wrote: »

If this happens, then it proves its plumbed into the hot pipes then, correct?

Yes. If you drain all the hot water away and run a cycle, the only thing that will have changed is that the water feed is now guaranteed to be cold regardless of where it's coming from so if the clothes come out cold, it's not a problem with the thermostat in the machine. This means that the problem can only be explained by the fact that it's connected to the hot water feed.

SarahMollie

coylemj wrote: »

Yes. If you drain all the hot water away and run a cycle, the only thing that will have changed is that the water feed is now guaranteed to be cold regardless of where it's coming from so if the clothes come out cold, it's not a problem with the thermostat in the machine. This means that the problem can only be explained by the fact that it's connected to the hot water feed.

Thanks, makes sense! I'll feel awfully wasteful sending 140L of scalding hot water down the drain, maybe I should just have a bath or something first just to put even some of the water to good use!

coylemj

SarahMollie wrote: »

Thanks, makes sense! I'll feel awfully wasteful sending 140L of scalding hot water down the drain, maybe I should just have a bath or something first just to put even some of the water to good use!

+1 was going to suggest that you and your flat mates have your monthly baths before pouring away all that lovely hot water!

colm_mcm

Maybe just turn the heater off to see