Interview with BOI

fire_man

Hi I have an interview with BOI for a customer facing role next week. Has anyone any experience of interview with BOI?

Thanks

Ally Dick

I worked for them for over 30 years. Not nice people. Very ruthless. I hope if you get that job, they'll pay you well. They are flooding their IT with cheap Indian labour, so you wouldn't know the rest of the dirty tricks they'd use on customer facing staff

jameskflynn

That's interesting as I thought they were reducing the amount of customer service available in their banks. Anyway, I never worked for BOI per se, but years ago I worked for ICS, which was part of the BOI Group (and pretty much the same entity). TBH, I can't remember too much about the interview now, and I know things may have changes since then anyway. But it was an okay to place. Like a lot of places, I had to deal with one bad apple. But other than that it was enjoyable.

Ally Dick

Bank Of Ireland has changed a lot since Boucher became chief exec. Just like the man himself, the place got ruthless. We were outsourced to another company. I was given the choice of VR and took it. The place is a madhouse now. Especially the IT department. Run from India, by people who don't know what they're doing. Accenture look after the running of the IT development. They charge the bank a fortune. They're great at spoofing. We were too honest. I left branch banking 20 years ago, so can't really comment on it. All I know about that is any of my former colleagues who are left can't stand it. Might be different for a young person coming in with a fresh perspective and new eyes on the place

amber2

Ally Dick wrote: »

Bank Of Ireland has changed a lot since Boucher became chief exec. Just like the man himself, the place got ruthless. We were outsourced to another company. I was given the choice of VR and took it. The place is a madhouse now. Especially the IT department. Run from India, by people who don't know what they're doing. Accenture look after the running of the IT development. They charge the bank a fortune. They're great at spoofing. We were too honest. I left branch banking 20 years ago, so can't really comment on it. All I know about that is any of my former colleagues who are left can't stand it. Might be different for a young person coming in with a fresh perspective and new eyes on the place

Couldn't agree more Ally Dick worked there for 23 years absoloutely loved my job when I joined and we actually
Provided a service to customers. I worked in branch banking. Then with the down turn came Richie/Wilbur Ross & BOI became something I felt I no longer wanted to be apart of both from the stress, hard sell and what appears to be inconvience of customers aspect, the best decision ever made was to get out. Good luck with the interview OP.

Floor walking is the new customer facing role btw, by floor walking I mean spending hours out migrating customers to 365 and the LATM's and other than
That its sales sales sales.

Ally Dick

OP are you going to be dealing face to face with customers or on the phone ? I believe the customer service phone desk in Percy Place is utter hell. It's like dealing with Fran from Love/Hate every day

minalaury

If you still want to go for it despite the above (which i'd agree with), i interviewed with the bank for probably the same role as yourself around six months' ago. Acquaint yourself with the bank's digital strategy (ie trying to get ppl using online/phones instead of the branch) as they're always heavily pushing this. They also want ppl who are driven and ambitious (maybe because they'll be willing to put up with being overworked in the hopes of making a good impression). And they'll want to know if you can meet targets. The new cashbox limits have alienated a lot of customers so they may also be looking for how you handle difficult customers and how positive and upbeat you are.