Moving house - temporary cease of service

Colemania

Myself and my partner are moving out of our current apartment at the end of the month and are currently within an 18 month contract with eir for broadband and TV. The contract ends some time in June.

The problem is that it's looking unlikely we'll have an apartment secured by the time we move out of our current one. Can we put a temporary hold on the account and resume our contract once we get an apartment, which we expect to be no later than 8th February? We don't want to be paying large cancellation fees and would like to resume our service in our next place.

Is this possible?

eir: Alan

Colemania wrote: »

Myself and my partner are moving out of our current apartment at the end of the month and are currently within an 18 month contract with eir for broadband and TV. The contract ends some time in June.  

The problem is that it's looking unlikely we'll have an apartment secured by the time we move out of our current one. Can we put a temporary hold on the account and resume our contract once we get an apartment, which we expect to be no later than 8th February? We don't want to be paying large cancellation fees and would like to resume our service in our next place.

Is this possible?

Hi Colemania

Unfortunately there is no process to put a hold on account - I know this does not meet your requirements and I'm genuinely sorry I can't offer you an alternative. If you would like to cancel please contact eir cancellations on free phone 1800303600

Thanks
Al

Colemania

eir: Alan wrote: »

Hi Colemania

Unfortunately there is no process to put a hold on account - I know this does not meet your requirements and I'm genuinely sorry I can't offer you an alternative. If you would like to cancel please contact eir cancellations on free phone 1800303600

Thanks
Al

Hi Alan,

It seems that a lot of apartment blocks in dublin don't cater for Eir broadband. Is this due to the lack of a phone line? It makes things very difficult for me as I've 5 months left in my contract and would like to stay with Eir but it looks like no matter where I go, it won't be possible.

Is there any other solution?

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

Hi Colemania

Unfortunately there is no process to put a hold on account - I know this does not meet your requirements and I'm genuinely sorry I can't offer you an alternative. If you would like to cancel please contact eir cancellations on free phone 1800303600

Thanks
Al

Hi Alan,

It seems that a lot of apartment blocks in dublin don't cater for Eir broadband. Is this due to the lack of a phone line? It makes things very difficult for me as I've 5 months left in my contract and would like to stay with Eir but it looks like no matter where I go, it won't be possible.

Is there any other solution?

I'm sorry Colemania - I genuinely can't offer you a way around this I'm afraid

It's at the discretion of the developer in regards to the services they want to make available

Al

Colemania

eir: Alan wrote: »

I'm sorry Colemania - I genuinely can't offer you a way around this I'm afraid

It's at the discretion of the developer in regards to the services they want to make available

Al

I am currently viewing an apartment and according to the efibre map, the apartment is efibre enabled. Could you please confirm this on your end if I provide the address? If you can tell me that another apartment in that apartment block has eircom, that should confirm it.

Thanks

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

I'm sorry Colemania - I genuinely can't offer you a way around this I'm afraid

It's at the discretion of the developer in regards to the services they want to make available

Al

I am currently viewing an apartment and according to the efibre map, the apartment is efibre enabled. Could you please confirm this on your end if I provide the address? If you can tell me that another apartment in that apartment block has eircom, that should confirm it.

Thanks

Of course Colemania - I'm more than happy to help you with this :)Please PM me the address..

Al

Colemania

eir: Alan wrote: »

Colemania wrote: »

eir: Alan wrote: »

I'm sorry Colemania - I genuinely can't offer you a way around this I'm afraid

It's at the discretion of the developer in regards to the services they want to make available

Al

I am currently viewing an apartment and according to the efibre map, the apartment is efibre enabled. Could you please confirm this on your end if I provide the address? If you can tell me that another apartment in that apartment block has eircom, that should confirm it.

Thanks

Of course Colemania - I'm more than happy to help you with this :)Please PM me the address..

Al

Hi Alan,

We got an apartment in Sandyford and I have filled in the moving house application on the Eir website to switch over our service.

I assume our contract will then resume until it was due to end in June yes? After our contract ends, we want to switch to a broadband only deal and will most likely stay with Eir if its a good offer at the time. I read something about a new contract starting when we move but that can't be right surely.

Please clarify when possible.

Regards
Colemania

ED E

IIRC if you require a new line to be isntalled (the in place one is inactive) that automatically adds a 12/mo contract from the install date (offsets installation costs). The reps will clarify if this includes a TV renewal or just the line rental/BB. 

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

Colemania wrote: »

eir: Alan wrote: »

I'm sorry Colemania - I genuinely can't offer you a way around this I'm afraid

It's at the discretion of the developer in regards to the services they want to make available

Al

I am currently viewing an apartment and according to the efibre map, the apartment is efibre enabled. Could you please confirm this on your end if I provide the address? If you can tell me that another apartment in that apartment block has eircom, that should confirm it.

Thanks

Of course Colemania - I'm more than happy to help you with this :)Please PM me the address..

Al

Hi Alan,

We got an apartment in Sandyford and I have filled in the moving house application on the Eir website to switch over our service.

I assume our contract will then resume until it was due to end in June yes? After our contract ends, we want to switch to a broadband only deal and will most likely stay with Eir if its a good offer at the time. I read something about a new contract starting when we move but that can't be right surely.

Please clarify when possible.

Regards
Colemania

Hi Colemania

As contracts are based specifically upon address a new contract will be required if moving service to another address - this is a specific condition of moving service I'm afraid. Instead of moving service I recommend requesting the closure of your existing account and seperately requesting installation of broadband only at your new address - this will still involve a contract of 18 months though.

To cancel please contact eir cancellations on free phone 1800303600 and to place a new order please contact sales on 1800500300 or place the order online https://www.eir.ie/broadband-only/

Thanks
Al

Colemania

eir: Alan wrote: »

Hi Colemania

As contracts are based specifically upon address a new contract will be required if moving service to another address - this is a specific condition of moving service I'm afraid. Instead of moving service I recommend requesting the closure of your existing account and seperately requesting installation of broadband only at your new address - this will still involve a contract of 18 months though.

To cancel please contact eir cancellations on free phone 1800303600 and to place a new order please contact sales on 1800500300 or place the order online https://www.eir.ie/broadband-only/

Thanks
Al

I'm ok taking up another contract but if I close the existing account while also getting the broadband only deal, will I have to pay the cancellation fee?

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

Hi Colemania

As contracts are based specifically upon address a new contract will be required if moving service to another address - this is a specific condition of moving service I'm afraid. Instead of moving service I recommend requesting the closure of your existing account and seperately requesting installation of broadband only at your new address - this will still involve a contract of 18 months though.

To cancel please contact eir cancellations on free phone 1800303600 and to place a new order please contact sales on 1800500300 or place the order online https://www.eir.ie/broadband-only/

Thanks
Al

I'm ok taking up another contract but if I close the existing account while also getting the broadband only deal, will I have to pay the cancellation fee?

Certainly not Colemania - If your taking up service at a new address there will be no cancellation fees

Al

Colemania

eir: Alan wrote: »

Certainly not Colemania - If your taking up service at a new address there will be no cancellation fees

Al

And one final question, will I be getting any offers with the new contract or what price per month will I be paying?

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

Certainly not Colemania - If your taking up service at a new address there will be no cancellation fees

Al

And one final question, will I be getting any offers with the new contract or what price per month will I be paying?

Hi Colemania

I will have to ask you to discuss that with the loyalty team as we cannot arrange prices and offers here. You can reach eir loyalty on free phone 1800303600.

Thanks
Al

Colemania

eir: Alan wrote: »

Certainly not Colemania - If your taking up service at a new address there will be no cancellation fees

Al

Hi Al,

We rang eir today and they said there's a 35 euro cancellation fee cos we were taking the broadband only deal. Is that right? I thought you said there was no cancellation fee.

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

Certainly not Colemania - If your taking up service at a new address there will be no cancellation fees

Al

Hi Al,

We rang eir today and they said there's a 35 euro cancellation fee cos we were taking the broadband only deal. Is that right? I thought you said there was no cancellation fee.

Apologies Colemania

I advised on the terms you were moving all services to the new address - if you drop a service there would be a cancellation fee if you're still in contract.

Al

Colemania

eir: Alan wrote: »

Apologies Colemania

I advised on the terms you were moving all services to the new address - if you drop a service there would be a cancellation fee if you're still in contract.

Al

We have called eir twice today, each call lasting between 20-30 minutes and we have still not been able to cancel the account. They keep passing us to different people and we don't have much time during the day to make calls so we haven't been able to finish the call. Is there any easier way of doing this?

eir: Alan

Colemania wrote: »

eir: Alan wrote: »

Apologies Colemania

I advised on the terms you were moving all services to the new address - if you drop a service there would be a cancellation fee if you're still in contract.

Al

We have called eir twice today, each call lasting between 20-30 minutes and we have still not been able to cancel the account. They keep passing us to different people and we don't have much time during the day to make calls so we haven't been able to finish the call. Is there any easier way of doing this?

Hi Colemania

The best number to call is free phone 1800303600 - I'm sorry I can't offer a better alternative

Al

Colemania

Hi Alan,

I sent you a PM there yesterday about our address if you might reply when you get a chance.

Thanks

eircom: Tracey

Colemania wrote: »

Hi Alan,

I sent you a PM there yesterday about our address if you might reply when you get a chance.

Thanks

Hi Colemania,

I'm afraid is no longer with us.  Feel free to PM me your details and I'll help you.

Thanks

Tracey

Colemania

eircom: Tracey wrote: »

Hi Colemania,

I'm afraid is no longer with us.  Feel free to PM me your details and I'll help you.

Thanks

Tracey

PM sent

eir: Tony

Thanks a million,

We'll get back to you ASAP

Tony