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Amazon.co.uk - Shoes Free Returns?

  • 21-01-2016 11:28am
    #1
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭


    I thought Amazon had free returns and postage on clothes and shoes?

    However when I went to return some shoes, the return label said postage to be paid and I had to pay An Post €11 to ship it back to the UK!

    Will Amazon refund this postage?

    In the past, when I did a clothing return it generated a free shipping label for a place in Ireland. Has this now changed for some reason?


Comments

  • #2
    davo2001
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭davo2001


    Did you buy directly from Amazon EU S.a.r.L. or the market place?


  • #3
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    davo2001 wrote: »
    Did you buy directly from Amazon EU S.a.r.L. or the market place?

    Yup, Amazon EU S.a.r.L. directly.


  • #4
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    Only free returns if the item is faulty. If its just not fitting you, then no free returns.


  • #5
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    VincePP wrote: »
    Only free returns if the item is faulty. If its just not fitting you, then no free returns.

    Well that certainly wasn't the case in the past and it still doesn't seem to be the case according to this:

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200182230


  • #6
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    bk wrote: »
    Well that certainly wasn't the case in the past and it still doesn't seem to be the case according to this:

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200182230

    The first sentence says "some items".

    Unless the item description says "free returns" then you pay to return them.


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  • #7
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    VincePP wrote: »
    The first sentence says "some items".

    Unless the item description says "free returns" then you pay to return them.

    Yup, both items specifically say Free Returns!


  • #8
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    bk wrote: »
    Yup, both items specifically say Free Returns!

    Did you get a "Returns" printout to return the goods if goods not suitable? Same happened to me a few years ago. Shoes were too tight. I cannot remember if I got that printout with the shoes or through their Chat facility.


  • #9
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    Kristopherus wrote: »
    Did you get a "Returns" printout to return the goods if goods not suitable? Same happened to me a few years ago. Shoes were too tight. I cannot remember if I got that printout with the shoes or through their Chat facility.

    I did get a returns label, but it said postage needed to be paid by me.


  • #10
    rubadub
    Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭rubadub


    VincePP wrote: »
    Only free returns if the item is faulty. If its just not fitting you, then no free returns.
    I definitely saw the free returns on shoes at christmas, I was very surprised at it.

    bk -have you returned loads of stuff in the past? I know they were blacklisting customers who returned a lot. Not sure exactly what they did, i.e. if they did not want you buying at all or just got rid of your return priveleges.


  • #11
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    I've only returned 8 items over the past 4 years and they haven't always been clothes, broken/incorrect/damaged items too and I buy from Amazon almost weekly, literally spend 1000's on Amazon every year! So I don't think it is anything excessive.


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  • #12
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    Just heard back from Amazon. They say they will refund the postage, I just need to send them a picture of the An Post receipt. No explanation as to why this happened.

    I'm very happy with their support, but concerned with why this happened.


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