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Last Week's Top Five Queries (Week Ending 11.01.2016 - 15.01.2016)

  • 15-01-2016 3:53pm
    #1
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭


    Question 1 -  Blocked sewage

    Irish Water are responsible for public water and wastewater services. Customers are responsible for the maintenance of all pipes on their property and inside their home.

    However, if you would like the PM the following details:

    - Your name;
    - Address; and
    - Contact Number.

    We will be happy to look into this for you.

    Question 2 - Text message about overdue bills despite direct debit

    Direct Debit is a simple and convenient way to pay your quarterly Irish Water Bills. You can sign up for Direct Debit through your My Water online account or by downloading our Direct Debit Mandate form here and returning it to:
    Irish Water
    PO Box 860
    South City Delivery Office
    Cork City
    Ireland


    If you would like us to investigate this matter, please send the following details via PM:

    - Name;
    - Address; and
    - Contact Number.

    Question 3 – Change in contact instructions

    If you confirm the below details via PM, a member of our team will be happy to look into this matter:

    - Name;
    - Address; and
    - Contact Number.


    Question 4 - Landlord registered without my knowledge.

    Landlords can contact Irish Water and provide the name of their tenant(s), ensuring that they are no longer liable for water services charges whilst their tenant continues to be the occupant of the property. Irish Water will then write to the tenant to invite them to register their details, which also ensures accurate billing.

    The personal data to be provided by landlords or their authorised agents is limited to the tenants' names only and is to be used solely by Irish Water in the performance of its statutory functions under the Water Services Acts 2013. The provision of such names is necessary both for Irish Water to perform its statutory functions, and for Irish Water and the landlords' legitimate interests in ensuring the correct customer is identified. This processing is in accordance with the Data Protection Acts.

    You can find more information on Landlords and Tenants here.

    If there is anything in relation to the above that you would like us to investigate, please send us a PM with the following details:

    - Your name;
    - Address; and
    - Contact number.

    Question 5 - Missing bill

    If you have not received your Irish Water Bill, or would like a copy of the bill to be re-sent to your home, we will be more than happy to help. 

    If you PM the following details, a member of our team will assist you further:

    - Your name;
    - Address; and
    - Contact number.


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