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Last Week's Top Five Queries - (Week Ending 08.01.2016)

  • 11-01-2016 2:15pm
    #1
    Irish Water: Amy A
    Closed Accounts Posts: 196 ✭✭


    Question 1 – Water grant
    If you applied for the 2015 Water Conservation Grant by the October 22nd deadline and are yet to receive payment, please send us a PM with the following details and we can help further:
    Your name;
    Address;
    Contact Number;
    Account Number and;
    Confirmation that you are the account holder.
    All other queries in relation to the Water Conservation Grant can be directed to the Department of Social Protection’s Water Grant Support team on 0761 087 890.

     Question 2 – Can you pay a bill using an old bill
    As the barcodes on all of the bills we have sent to you link to your account, it is possible to pay an outstanding bill in the Post Office, using an older bill.


    Question 3 – Text message about overdue bills despite direct debit
    If you have set up a Direct Debit with Irish Water but are receiving text messages regarding an outstanding bill, please send us a PM with the following details and we can help further:
    Your name;
    Address;
    Contact Number;
    Account Number and;
    Confirmation that you are the account holder.


    Question 4 - Why are Irish Water refusing to respect customers instructions re: communication?
    If you are looking to have a copy of a previous Irish Water bill issued to you, we can help. Please send us a PM with the following details for further assistance:
    Your name;
    Address;
    Contact Number;
    Account Number and;
    Confirmation that you are the account holder.


    Question 5 - Irish Water failing to provide metered bill
    If an Irish Water meter has been installed at your property and you have received an unmetered bill for a further full billing quarter, please send us a PM with the following details and we can help further:
    Your name;
    Address and;
    Contact Number.


Comments

  • #2
    garrettod
    Registered Users, Registered Users 2 Posts: 2,456 ✭✭✭garrettod


    Irish Water: Amy wrote: »

    ....    Question 4 - Why are Irish Water refusing to respect customers instructions re: communication?
    If you are looking to have a copy of a previous Irish Water bill issued to you, we can help. Please send us a PM with the following details for further assistance:
    Your name;
    Address;
    Contact Number;
    Account Number and;
    Confirmation that you are the account holder.

    Hello,

    While I have absolutely no idea what the point is with regards to listing last week's Top 5 queries, Question 4 and the subsequent comment shown above made me laugh... because I posted the question and it had absolutely nothing to do with wanting a previous bill.

    Here is the original discussion thread, for anyone interested in finding out what I really asked ... http://www.boards.ie/ttfthread/2057542629

    Good old Irish Water... the company and it's staff are consistent, if nothing else :rolleyes::o

    .

    Thanks,

    G.



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