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Help! Can't access "Rebellion" on RTE payer from Co Kerry!

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  • 10-01-2016 10:19pm
    #1
    acequion
    Registered Users Posts: 3,830 ✭✭✭


    I'm hoping some techie person may be able to help me out here.

    When I went to watch the new RTE drama "Rebellion" on the player a red bar came across the screen saying "Sorry. This content is not available to watch based on your current location." I have heard that viewers in the north are unable to watch this drama because they're outside the Republic, but I'm in Co.Kerry so WTF? :eek: Now could it have something to do with Smart DNS which I had installed on my laptop lately?

    Any help /ideas would be most appreciated. Thanks a mil!


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    #2
    LeinsterDub
    Registered Users Posts: 8,229 ✭✭✭LeinsterDub


    acequion wrote: »
    I'm hoping some techie person may be able to help me out here.

    When I went to watch the new RTE drama "Rebellion" on the player a red bar came across the screen saying "Sorry. This content is not available to watch based on your current location." I have heard that viewers in the north are unable to watch this drama because they're outside the republic, but I'm in Co.Kerry so WTF? :eek: Now could it have something to do with Smart DNS which I had installed on my laptop lately?

    Any help /ideas would be most appreciated. Thanks a mil!

    It must certainly is because of smart dns. This is in effect making it seems like you're in the USA i assume for a streaming service


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    #3
    backspacer
    Registered Users Posts: 555 ✭✭✭backspacer


    acequion wrote: »
    I'm hoping some techie person may be able to help me out here.

    When I went to watch the new RTE drama "Rebellion" on the player a red bar came across the screen saying "Sorry. This content is not available to watch based on your current location." I have heard that viewers in the north are unable to watch this drama because they're outside the Republic, but I'm in Co.Kerry so WTF? :eek: Now could it have something to do with Smart DNS which I had installed on my laptop lately?

    Any help /ideas would be most appreciated. Thanks a mil!


    Best guess is that the Smart DNS software has to be disabled as the rte player is not detecting that the laptop is based in ireland..A quick Google on how to disable it should sort it.


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    #4
    lertsnim
    Registered Users Posts: 9,720 ✭✭✭lertsnim


    acequion wrote: »
    Now could it have something to do with Smart DNS which I had installed on my laptop lately?

    Any help /ideas would be most appreciated. Thanks a mil!

    Absolutely it is Smart DNS that is causing the problem.


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    #5
    acequion
    Registered Users Posts: 3,830 ✭✭✭acequion


    Thank so much for the replies. So my suspicions were correct. Does anyone know of a way around this problem? I want to keep the Smart DNS as I'm subscribed for two years[ it was a xmas present] but I also want be able to access RTE player as before. I mustn't be the only one with this problem as Smart DNS is quite popular.

    Again any suggestions much appreciated.


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    #6
    backspacer
    Registered Users Posts: 555 ✭✭✭backspacer


    acequion wrote: »
    Thank so much for the replies. So my suspicions were correct. Does anyone know of a way around this problem? I want to keep the Smart DNS as I'm subscribed for two years[ it was a xmas present] but I also want be able to access RTE player as before. I mustn't be the only one with this problem as Smart DNS is quite popular.

    Again any suggestions much appreciated.


    Check the settings on Smart DNS to see if you can change the regional settings,if you can select Ireland and should allow RTE Player to kick in. This is just an educated guess at best but would imagine that regional settings should be changeable on this software.


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    #7
    RFOLEY1990
    Closed Accounts Posts: 302 ✭✭RFOLEY1990


    acequion wrote: »
    Thank so much for the replies. So my suspicions were correct. Does anyone know of a way around this problem? I want to keep the Smart DNS as I'm subscribed for two years[ it was a xmas present] but I also want be able to access RTE player as before. I mustn't be the only one with this problem as Smart DNS is quite popular.

    Again any suggestions much appreciated.

    try incognito mode or a different browsers
    when going for RTE player


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    #8
    acequion
    Registered Users Posts: 3,830 ✭✭✭acequion


    Thanks guys.I haven't done anything about it yet as I've been busy but you've pointed me in the right direction.:)


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