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100 potential customers for Eir eFibre. Anybody in Eir interested?

  • 10-01-2016 7:44pm
    #1
    olewy
    Registered Users, Registered Users 2 Posts: 299 ✭✭


    100 houses in one estate looking to sign up to Eir eFibre. 

    Estate: Burnaby Heights, Greystones, Co.Wicklow
    Current max line speed for all 100 houses per line checker at https://www.eir.ie/eirfibreinfo/map/: 4mbps
    Confirmed via 3rd party ISP's line checker:
    http://business.digiweb.ie/linechecker/
    Exchange Code: Unknown
    DSL Enabled: Yes - 4 MB
    NGB Enabled: Yes - 4 MB
    Fibre Enabled: No
    LLU Enabled: No


    All cabinets in the area are fibre live per http://fibrerollout.ie/where-and-when/ and OpenEir's http://fibrerollout.ie/where-and-when/ 

    Questions for Eir/OpenEir;
    1. Do you want new business in the form of up to 100 customers for Eir's eFibre product plus potential up-sells in the form of bundles (TV, phone etc)? If yes, please get this estate hooked up to any of the surrounding eFibre enabled cabinets. E.g. GRS1_031 GRS1_002 GRS1_012.  
    2. Is there an ETA for efibre being available for the ~100 houses in Burnaby Heights Greystones, Co.Wicklow? If not, why?
    3. What is the procedure or likelihood of getting an estate connected to a closer cabinet that's efibre live? 
    4. Is Comreg intervention and/or a petition from all 100 houses to OpenEir necessary to make some traction here?


Comments

  • #2
    MackMack
    Registered Users, Registered Users 2 Posts: 124 ✭✭MackMack


    You're probably in the same boat as the 300 houses around me stuck on 3-4 meg that eir still can't upgrade to e-fibre. You're probably connected direct to the exchange instead of to a local cabinet.


  • #3
    damienirel
    Closed Accounts Posts: 949 ✭✭✭damienirel


    MackMack wrote: »
    You're probably in the same boat as the 300 houses around me stuck on 3-4 meg that eir still can't upgrade to e-fibre. You're probably connected direct to the exchange instead of to a local cabinet.
    Same as myself directly connected to the exchange eventhough fibre cabinet at the end of my road - Eir refuse to do anything on a 2mb line since I got an internet connection. It's brutal.


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    olewy wrote: »
    100 houses in one estate looking to sign up to Eir eFibre. 

    Estate: Burnaby Heights, Greystones, Co.Wicklow
    Current max line speed for all 100 houses per line checker at https://www.eir.ie/eirfibreinfo/map/: 4mbps
    Confirmed via 3rd party ISP's line checker:
    http://business.digiweb.ie/linechecker/
    Exchange Code: Unknown
    DSL Enabled: Yes - 4 MB
    NGB Enabled: Yes - 4 MB
    Fibre Enabled: No
    LLU Enabled: No


    All cabinets in the area are fibre live per http://fibrerollout.ie/where-and-when/ and OpenEir's http://fibrerollout.ie/where-and-when/ 

    Questions for Eir/OpenEir;
    1. Do you want new business in the form of up to 100 customers for Eir's eFibre product plus potential up-sells in the form of bundles (TV, phone etc)? If yes, please get this estate hooked up to any of the surrounding eFibre enabled cabinets. E.g. GRS1_031 GRS1_002 GRS1_012.  
    2. Is there an ETA for efibre being available for the ~100 houses in Burnaby Heights Greystones, Co.Wicklow? If not, why?
    3. What is the procedure or likelihood of getting an estate connected to a closer cabinet that's efibre live? 
    4. Is Comreg intervention and/or a petition from all 100 houses to OpenEir necessary to make some traction here?
    Hi olewy

    Thanks for contacting us here. Firstly let me assure you that I fully understand the requirement for fibre broadband and equally I can understand how frustrating it must be to see eFibre reach other areas close by and not your own.

    Unfortunately there are currently no plans to suggest when Burnaby heights will be upgraded to eFibre. I understand this comes as bad news for you and other customers in the area. I also understand you have asked why in your above post - ultimately the existing infrastructure does not include Burnaby heights and eir cannot offer you their internal network details and specifications to explain infrastructural developments or plans and as such eir cannot offer reasons why a specific area or line cannot get eFibre. Broadband and eFibre is not a guaranteed service like a phone line is (There's a universal obligation for a working phone line but not so for broadband or eFibre).

    There is no procedure of getting an estate connected to a closer cabinet -Such works are at the discretion of eir and as I touched on in the above paragraph eir cannot offer you an explanation to their infrastructural developments or plans and as such eir cannot offer reasons why your area  cannot get eFibre beyond that it is not currently served by a fibre cabinet.

    You are welcome to contact comreg however as I touched on above there are no regulations or service obligations for eir to provide eFibre. Equally would not influence network developments.

    Again, I am genuinely sorry I can't offer you better news

    Thank you

    Al


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