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Sky box set HD download issue

  • 07-01-2016 10:59pm
    #1
    ctlsleh
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭


    Hi all,
    I have a strange issue with Sky box. When I attempt to download a box set, I normally choose HD, however I find that some episodes do not download and will only download if I choose SD. Basically some episodes get stuck at maybe 15%, when you try to continue nothing happens, so says available, but maybe only 15-20 mins are actually available........anyone experienced the same issue and found a resolution?


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,764 ✭✭✭✭Atlantic Dawn
    M


    What speed is your internet connection?

    Test it somewhere like here...http://www.speedtest.net/


  • #3
    ctlsleh
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭ctlsleh


    Atlantic Dawn wrote: »
    What speed is your internet connection?

    Test it somewhere like here...http://www.speedtest.net/


    I get 28Mb download speed consistently, it's not a broadband issue as most episodes download fine, just some of them have to be downloaded in SD......


  • #4
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    It could be a content issue with Sky. Ask on their talk to forum and they can look into it for you. Is it only one show that this is happening on or is it across multiple shows?


  • #5
    muffler
    Registered Users, Registered Users 2 Posts: 46,556 ✭✭✭✭muffler


    Maybe ask over in the Sky Talk To forum. The reps are online every day from 1 -5 and they will even call you if necessary


  • #6
    ctlsleh
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭ctlsleh


    Slippin Jimmy wrote: »
    It could be a content issue with Sky. Ask on their talk to forum and they can look into it for you. Is it only one show that this is happening on or is it across multiple shows?

    Don't think it's a content issue, it could be 3 episodes out of 10 from the same series, but thanks for the advice, I'll try the sky guys


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  • #7
    ctlsleh
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭ctlsleh


    muffler wrote: »
    Maybe ask over in the Sky Talk To forum. The reps are online every day from 1 -5 and they will even call you if necessary

    Thanks, will do


  • #8
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    ctlsleh wrote:
    Don't think it's a content issue, it could be 3 episodes out of 10 from the same series, but thanks for the advice, I'll try the sky guys


    That sounds like a content issue on Skys end. They should be able to look into it for you.


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