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Small claims court - mobile repair

  • 07-01-2016 10:38AM
    #1
    haras09
    Registered Users, Registered Users 2 Posts: 6 ✭


    Hi,

    I'm looking for advice - I'm not sure this would be suitable for the small claims court, of if I'm likely to receive a satisfactory outcome.

    The screen on my phone smashed - it got hit by a ball during a training session, it had been very durable before this.

    I left it in to be repaired by a phone repair shop. I waited a couple of weeks and got the phone back - the screen was now visible but the touchscreen was not working.

    I sent the phone back again and was told the screen was faulty. It was repaired again after a couple of weeks (delay being due to parts needed to be ordered from China).

    I have had the phone back for approximately 2 weeks and the screen has cracked in my pocket. The company offer no warranty on screen repairs.

    My issue is that I believe I have been charged a premium price (145 euro) for a repair service that uses poor quality components. The screen that I have been provided with is not of the same quality of the original. I am aware that screens do break but I believe this is more to do with the quality rather than the event that broke it.

    Have I any leg to stand on?

    Thanks


Comments

  • #2
    slinky2000
    Registered Users, Registered Users 2 Posts: 1,288 ✭✭✭slinky2000


    All those screens from these shops are inferior quality and will crack easily. The proper apple/samsung screens are €200/300 or more.

    The cheap screens the repair shops use are around €30/40 so to charge €145 there is a good €100 extra on top. Does this reflect the shops time and effort to do the repair? Don't forget they have overheads and need to make a profit too.

    I suppose the question is were you sold the screen thinking it was an original replacement or from a cheap Chinese knock off shop?

    BTW I'm no legal expert.


  • #3
    seamus
    Registered Users, Registered Users 2 Posts: 68,190 ✭✭✭✭seamus


    Well yes, regardless of anything else the usual act applies and any parts provided in the course of repair must be of merchantable quality, fit for purpose, etc etc. In this case, screens on phones are often combined touchscreen & glass in one, so would qualify as electronics and would be subject to the EU minimum two year warranty as well as the usual 6 years you get in Irish contract law.

    The sticking point is proving that the screen broke because it was dodgy and not because you subjected it to undue stress in your pocket. In their defence, a shop could produce thousands of images from Google of OEM phone screens that have cracked in people's pockets, proving that this is not an issue of cheap parts.

    IMO, this all hinges on the type of shop who did the repair. If it's a slightly iffy backstreet shop and not a reputable high street shop, I'd be inclined to forget about it and go with a more reputable repairer.


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