"View details" button in confirmation email not working

Alun · 05-01-2016 4:38pm #1

Since about June this year, most, but not all links in confirmation emails from eBay to view order details have stopped working.

If I hover over the button image in the email and examine the URL, I see it starts with http://rover.ebay.com but further on there is a reference in it to payments.ebay.co.jp. If I do click on the button all I get in my browser is a name resolution error and in the address bar is a URL starting with http://rover.ebayjapan.co.jp/

Now, neither my ISP's (UPC/VM) or Google's DNS servers can resolve rover.ebayjapan.co.jp, so it's pretty safe to assume this is a mistake.

Anybody else have this problem? And how on earth do I report it to eBay ... I can't find any kind of email or other online contact method for them anywhere, only by phone, and I don't think I could face that prospect.

Alun · 08-01-2016 9:55am

Nobody else with this problem?

ED E · 10-01-2016 8:46pm

The links work, its unique to you:

http://rover.ebay.com/rover/0/xxxxxx/7?euid=xxxxxxxxxxxxxxxxxxxxx&loc=http%3A%2F%2Fpayments.ebay.co.uk%2Fws%2FeBayISAPI.dll%3FViewPaymentStatus%xxxxxxxxxx%xxxxxxxxxxxxxxxxxxxxxxxxxxxx%xxxxxxxxxxx%xxxxxxxxxxxxxx%xxxxxxx%xxxxx

And it resolves:

C:\Users\xxx>nslookup rover.ebay.com
Server:  UnKnown
Address:  192.168.0.1

Non-authoritative answer:
Name:    rover.g.ebay.com
Addresses:  66.135.216.134
          66.211.178.172
          66.211.181.192
          66.211.181.172
Aliases:  rover.ebay.com

First port of call, your extensions. Adblockers could possible hit the redirect.

EDIT: Just saw its the Japan rover you're hitting, I'm getting a UK url. Using a VPN?

Alun · 10-01-2016 9:18pm

ED E wrote: »

EDIT: Just saw its the Japan rover you're hitting, I'm getting a UK url. Using a VPN?

No, no VPN. Tried both UPC/VM DNS and Google, no luck.

Sometimes I strike lucky and I get one that references payments.co.uk, but there's nothing obvious that differentiates those purchases from the ones I'm having a problem with. Purchases from both ebay.ie, and ebay.co.uk are effected.

Wimbago · 09-03-2017 5:20pm

Have this issue as well trying to print off older order details for invoicing

zynaps · 14-05-2017 6:53pm

I've been seeing this problem for a long time, and tried to report it last year by emailing eBay but to no avail. Amazingly, they do not offer a way to report bugs with their site.

The link in the email (from "ebay@ebay.co.uk", even though I bought the item on ebay.ie) is of the form:

http://rover.ebay.com/rover/0/.../7?euid=XXX&bu=XXX&loc=http%3A%2F%2Fwww.ebay.co.jp%2Fulk%2Fvod%3Ftransid%3DXXX%26itemid%3DXXX%26qu%3D1&sojTags=bu=bu

Note the "www.ebay.co.jp" in there. So when I go to that address, it returns a HTTP status code 301 ("Moved Permanently") and redirects me to rover.ebayjapan.co.jp, which does not resolve for me.

Any suggestions on how to actually contact an actual human at eBay to resolve this sort of problem?