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Reoccurring faults

  • 03-01-2016 8:04pm
    #1
    snoopy12
    Registered Users, Registered Users 2 Posts: 187 ✭✭


    Hi there,
    I was hoping I could get some advice/clarity on here. Re a new car: A fault arose which was fixed. Happened a second time and fixed again. It has happened again and I will contact the supplier tomorrow. However, can I ask for either a replacement or my money back at this stage?
    TIA


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    If it's been the same fault each time, then yes, you can decline further repairs and ask instead for a replacement or refund. Any repairs should be permanent.


  • #3
    snoopy12
    Registered Users, Registered Users 2 Posts: 187 ✭✭snoopy12


    Thanks Dudara,
    That's what I thought from researching it. I think what worries me most is either hassle from the dealer over a return or issues surrounding depreciation.
    Stressed at the thought of having to argue the case!


  • #4
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,805 ✭✭✭GerardKeating


    dudara wrote: »
    If it's been the same fault each time, then yes, you can decline further repairs and ask instead for a replacement or refund. Any repairs should be permanent.

    Is there any actual limit inscribed in legislation, or just good practice ?


  • #5
    snoopy12
    Registered Users, Registered Users 2 Posts: 187 ✭✭snoopy12


    I stand corrected but I think it is covered under the Sale of Goods Act 1893-1980.
    Source: http://www.consumerhelp.ie/media/Complaintoabusiness1.pdf


  • #6
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    GerardKeating wrote: »
    Is there any actual limit inscribed in legislation, or just good practice ?

    I'm pretty sure these is, although I can't put my finger to it right now. Essentially a repair must be permanent, or you can reject further repairs. This basically means that the 3-repair policy operated by mobile phone shops is unfair.

    OP - I only just noticed that you updated your original post to refer to the purchase of a car. That does complicate things hugely as these are very high value items.


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