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Why are Irish Water refusing to respect customers instructions re: communication ?

  • 31-12-2015 01:09AM
    #1
    garrettod
    Registered Users, Registered Users 2 Posts: 2,462 ✭✭✭


    Hello,

    My understanding is that there is a legal obligation on Data Controllers (in this case, Irish Water) to respect the wishes of each individual, when it comes to communication.

    I wrote to Irish Water and told the company that it was no longer permitted to telephone me or send me text messages. I wanted all communication in writting.  The company received the instruction.

    However, Irish Water continues to attempt to communicate with me via text message and telephone call, despite my clear instructions.

    I believe the company may be in breach of the rules regarding communication and using personal data, under Data Protection legislation.  Is this correct ?

    Also, why are Irish Water intentionally disregarding my clear written instructions (which were received) ?

    Thank you.

    Thanks,

    G.



Comments

  • #2
    Charles Babbage
    Registered Users, Registered Users 2 Posts: 6,272 ✭✭✭Charles Babbage


    garrettod wrote: »
    Hello,

    My understanding is that there is a legal obligation on Data Controllers (in this case, Irish Water) to respect the wishes of each individual, when it comes to communication.

    I wrote to Irish Water and told the company that it was no longer permitted to telephone me or send me text messages.  I wanted all communication in writting.  The company received the instruction.

    However, Irish Water continues to attempt to communicate with me via text message and telephone call, despite my clear instructions.

    I believe the company may be in breach of the rules regarding communication and using personal data, under Data Protection legislation.  Is this correct ?

    Also, why are Irish Water intentionally disregarding my clear written instructions (which were received) ?

    Thank you.
    I suggest you formally request IW delete you telephone details.


  • #3
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi garrettod,

    Apologies for the delay in responding as we were experiencing technical difficulties.
    garrettod wrote: »
    Hello,

    My understanding is that there is a legal obligation on Data Controllers (in this case, Irish Water) to respect the wishes of each individual, when it comes to communication.

    I wrote to Irish Water and told the company that it was no longer permitted to telephone me or send me text messages.  I wanted all communication in writting.  The company received the instruction.

    However, Irish Water continues to attempt to communicate with me via text message and telephone call, despite my clear instructions.

    I believe the company may be in breach of the rules regarding communication and using personal data, under Data Protection legislation.  Is this correct ?

    Also, why are Irish Water intentionally disregarding my clear written instructions (which were received) ?

    Thank you.

    I understand your concern regarding the above query. Would you mind sending the below details via PM and a member of our team will be happy to look into this matter:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance,
    Niall


  • #4
    garrettod
    Registered Users, Registered Users 2 Posts: 2,462 ✭✭✭garrettod


    Irish Water: Niall wrote: »
    Hi garrettod,

    Apologies for the delay in responding as we were experiencing technical difficulties.
    I understand your concern regarding the above query. Would you mind sending the below details via PM and a member of our team will be happy to look into this matter:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance,
    Niall
    Hi Niall,

    As you will see from this discussion thread on Boards, Private Messages are not secure so I don't think it appropriate to be asking for personal information to be given in this manner.

    If you want to drop me a private message with your direct line, I am happy to call you and provide relevant information.

    Thanks,

    G.



  • #5
    Irish Water: Aaron P
    Closed Accounts Posts: 178 ✭✭Irish Water: Aaron P


    garrettod wrote: »
    Hi Niall,

    As you will see from this discussion thread on Boards, Private Messages are not secure so I don't think it appropriate to be asking for personal information to be given in this manner.

    If you want to drop me a private message with your direct line, I am happy to call you and provide relevant information.
    Hi garrettod,

    Thank you for your reply.

    If you do not wish to verify your details by private message the only alternative method would be to contact 1890 448 448, and a member of our team would be happy to assist you further.

    Kind regards,
    Aaron


  • #6
    garrettod
    Registered Users, Registered Users 2 Posts: 2,462 ✭✭✭garrettod


    Irish Water: Aaron wrote: »
    garrettod wrote: »
    ....
    Hi garrettod,

    Thank you for your reply.

    If you do not wish to verify your details by private message the only alternative method would be to contact 1890 448 448, and a member of our team would be happy to assist you further.

    Kind regards,
    Aaron
    Been there, tried that...

    I think I'll try contacting the Data Protection Commissioner instead, see if they can either assist, or point me in the right direction.

    Thanks anyway.

    Thanks,

    G.



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