Text message about overdue bills despite direct debit

alphaLaura

Hi there,

I am receiving text messages advising me of overdue bills even though I have a direct debit set up. My last debit was Dec 10th (I can see this in my bank account statement) but I received another over due text this morning.

Can I PM my account info to get this sorted?

Thank you,
Laura

Fiaccob

alphaLaura wrote: »

Hi there,

I am receiving text messages advising me of overdue bills even though I have a direct debit set up. My last debit was Dec 10th (I can see this in my bank account statement) but I received another over due text this morning.

Can I PM my account info to get this sorted?

Thank you,
Laura

I have the same problem.  I have emailed Irish Water but no response (surprise)
Fiacc

Irish Water: Kev

alphaLaura wrote: »

Hi there,

I am receiving text messages advising me of overdue bills even though I have a direct debit set up. My last debit was Dec 10th (I can see this in my bank account statement) but I received another over due text this morning.

Can I PM my account info to get this sorted?

Thank you,
Laura

Hi Laura,

Thanks for getting in touch.

We would be more than happy to investigate this matter for you. Please send the following details via PM:

- Name;
- Address; and
- Contact Number.

Thanks in advance.

Best regards,

Kev

kranbo

To be honest the response here from IW is not good enough, How could customers receive these texts when paying by DD.

The standard response here seems to request customer details and (hopefully) never have to give a proper explanation

inigo

Same problem! And I'm pretty sure the direct debit has gone through. Plus the bill says unmetered tariff type and I know a meter was installed months ago. Plus when I log in to my account online I cannot make sense of what was paid, what is due (if anything)... Anyone from IW care to clarify, please?

Irish Water: Amy A

Hi inigo,

Thanks for contacting us.

We can certainly help you with your query. To do so, we would ask that you send the following details via PM:

Your name;
Address;
Contact Number;
Account Number and;
Confirmation that you are the account holder.

Thanks in advance,
Amy

Fiaccob

alphaLaura wrote: »

Hi there,

I am receiving text messages advising me of overdue bills even though I have a direct debit set up. My last debit was Dec 10th (I can see this in my bank account statement) but I received another over due text this morning.

Can I PM my account info to get this sorted?

Thank you,
Laura

I wrote and emailed and phoned Irish Water.  I still get the text messages but have had no reply in spite of the 5 working day promise on their website.

useless!

Fiacc

Irish Water: Amy A

Hi Fiacc,

We're sorry to read that.

We can certainly help you with this. Would you mind sending us a PM with the following:

Your name;
Address;
Contact number;
Account number and;
Confirmation that you are the account holder.

Thanks in advance,
Amy

Victor

kranbo wrote: »

To be honest the response here from IW is not good enough, How could customers receive these texts when paying by DD.

The standard response here seems to request customer details and (hopefully) never have to give a proper explanation

Well, they lost my direct debit details twice ...

alphaLaura

Apologies for the thread bump. Just wanted to report back as I called Irish Water to indicate that I was moving accommodation. I did not have my account number to hand so the agent used my name to look up my information. It turns out that there were two entries in my name, one of which was incorrect and generating all the late payment text messages.

Maybe for anyone having the same issue, ask if there are duplicate addresses for your name that could be generating late payment texts.

Irish Water: Kim

Hi alphaLaura,

Thanks for contacting our forum.

alphaLaura wrote: »

Apologies for the thread bump. Just wanted to report back as I called Irish Water to indicate that I was moving accommodation. I did not have my account number to hand so the agent used my name to look up my information. It turns out that there were two entries in my name, one of which was incorrect and generating all the late payment text messages.

Maybe for anyone having the same issue, ask if there are duplicate addresses for your name that could be generating late payment texts.

I hope the matter has been rectified for you via phone. However, if this is not the case please let us know and we will be more than happy to investigate this on your behalf.

Thanks,
Kim