DHL creative pricing. Refused item.

Allyall

This is more of a vent than anything else.

I ordered an item from a Chinese Site on the 19th and thought it was a good price, so ordered another on the 21st.
The cost of the items delivered was €28.61 and €28.73 respectively.
They vary because of the exchange rate over the two days.

They both arrived today and DHL wanted to charge me €36.68 and €37.32 respectively.
When I refused the item, the driver asked me to ring DHL office, so I did.
I was transferred 4 times before talking to a woman in customs/Vat queries.
She said that they would not recognise free shipping or low priced shipping and they apply their own value to the shipping charges when they are not clearly defined or recognised.
She then proceeded to ask me would I get them that cheap in Ireland.
I said I would get them cheaper. She quoted the original price, and I pointed out that DHL additional costs puts them at ~€60 - €70 each.
(Apparently DHL don't count their €10 handling charge as an additional cost.)

Anyway, she now wants me to put it in writing that I'm refusing the items and send it to her stating that I do not want to pay the VAT.
(I don't have a problem with VAT. But this is over 100% of the item price.)
She also warned me that many Chinese companies refuse to refund after an item has been refused.
I said, it would be cheaper to refuse than to keep them.
To which she replied, "but you would have the items..."

I didn't bother replying, but it would still be cheaper to reorder them again and use normal free shipping including normal vat and handling.

So I guess I would have been better off not ringing DHL, and just contacting the Chinese site first, as it sounds like DHL want to inform them to see would they like the items returned at ~ €50 each or destroyed.

I think I'll hold off on the email.

dudara

Moving to Online Buying.

I've refused delivery before when an item shipped with UPS to my Irish home address instead of the U.S. address I had given. There were no issues refusing.

rubadub

This is ridiculous and nothing short of a scam. It has come up in several threads.

I refuse to believe that DHL cannot find out the price paid for shipping themselves, its their own bloody service, surely there are numbers & codes on the package and they could find it out.

I would have told them that of course there is no free shipping and that it was obviously included in the price of the product. I would ask if you can get an invoice from the Chinese company splitting the cost out will that suffice. e.g. if instead of saying €28.61 & free shipping would it be ok if it said €13.61 & 15 shipping. Which is really what was going on here.

When dealing with an post in the past I had to forward on emails to revenue and they had no issue with this "free postage". I was able to send a link to the site to confirm the shipping was "free"/included.

I would also be email revenue about this, as I expect they would greatly frown upon this new trick DHL are doing, and revenue would be the ones losing out on revenue if stuff is returned. I have found revenue very quick to respond to enquires in the past with good no nonsense, non-legalistic, sensible replies.

This "would you get them cheaper in ireland" is a new disgusting twist.

Allyall

Received two emails this morning (One for each item), basically telling me that DHL have informed them that I have refused the packages and they are advising me to pay the bills, or I am getting that they are saying they will keep the money?:

Hi dear sir,
This is the customer service representative of geekbuying.
Thanks for your order.
As the shipping company inform us that you refused to sign the package .
could you tell us why ?If you refuse to sign the package or clear the custom just because of the tax affairs, there will be huge returning
shipping fee and tax generated, in this case, GeekBuying service people will inform you to pay for all the bills.
you can read in our website :http://www.geekbuying.com/help/payment_and_shipping/taxes_customs_and_duties
Anyway ,we would appreciate if you can pick up the package as soon as possible.
We are sorry for the inconvenience

looking forward to your reply
Sincerely,
Carrie

It is not the "tax affairs" as DHL informed them. It is DHL taking liberties with the pricing.

I can't be expected to pay over 100% in taxes... Surely?

sconhome

Customs duties are assessed on the price paid or if customs feel underdeclared on a fair market price. It looks like you are being hit for duties, handling and VAT as none of these would be charged by the seller.

Presume you read up on the importation stuff before ordering http://www.revenue.ie/en/customs/leaflets/pn1882.html

Allyall

sconhome wrote: »

Customs duties are assessed on the price paid or if customs feel underdeclared on a fair market price. It looks like you are being hit for duties, handling and VAT as none of these would be charged by the seller.

Presume you read up on the importation stuff before ordering http://www.revenue.ie/en/customs/leaflets/pn1882.html

Presume nothing :rolleyes:.

I know and understand what DHL are saying the charges are for, but I have card statements and invoices to show them what I paid, which I am not being asked for.
They are basically saying that they do not believe I paid what I paid, and are asking me to pay tax on their estimated shipping value of ~ €90 - €100 and adding their €10 Administration\handling charges as well as the normal vat rates on the item bought.

I haven't been asked to prove that I paid €28.xx delivered for either item.

sconhome

Got ya.

Can you work out an estimate of what you think it should be? Send it to DHL with the proof of purchase price, copy the seller in and show that DHL are being unreasonable? Escalate it that way from a position of proof from your side. It makes it harder for them to argue back.

If I understand correctly DHL are claiming that despite free or inclusive shipping they feel there is an extra burden on you for delivery this side? Or is it that they are basing estimates for duties off what they would have charged for shipping?

I think go to them with the proof up front is the right way to deal with this.

Allyall

sconhome wrote: »

Got ya.

Can you work out an estimate of what you think it should be? Send it to DHL with the proof of purchase price, copy the seller in and show that DHL are being unreasonable? Escalate it that way from a position of proof from your side. It makes it harder for them to argue back.

If I understand correctly DHL are claiming that despite free or inclusive shipping they feel there is an extra burden on you for delivery this side? Or is it that they are basing estimates for duties off what they would have charged for shipping?

I think go to them with the proof up front is the right way to deal with this.

The shipping charge was small, but was added to the price.
Altogether, I was charged €28.xx per item including shipping.
I think they said that they "didn't recognise the low shipping costs, as they were too low" and are charging me tax on what they estimated the shipping should\would be if they had charged me.

I'll try an open an email with the both of them, as you suggested. Hopefully that won't take ages, and will sort it.
Thanks.

rubadub

Hi dear sir,
This is the customer service representative of geekbuying.
Thanks for your order.
As the shipping company inform us that you refused to sign the package .
could you tell us why ?If you refuse to sign the package or clear the custom just because of the tax affairs, there will be huge returning
shipping fee and tax generated, in this case, GeekBuying service people will inform you to pay for all the bills.
you can read in our website :http://www.geekbuying.com/help/payme...oms_and_duties
Anyway ,we would appreciate if you can pick up the package as soon as possible.
We are sorry for the inconvenience

looking forward to your reply
Sincerely,
Carrie

my reply would be

Hi Carrie,
The invoice you provided appeared to list a very low, or no shipping cost, which DHL did not believe. They have now added on their own estimated cost of delivery of 90euro and have applied VAT to their new combined price. I have absolutely no problem paying VAT, duties and administration fees on the amount I paid to you for the product and its shipping. I already presumed I would have to pay these extras and factored it into my purchase. I frequently buy items online and pay VAT etc.

However when DHL add on a large shipping estimate I am being asked to pay VAT on that high estimated shipping cost, which then makes my purchase uneconomical and unfair.

This has apparently happened due to your own companies policy of not declaring the true shipping costs on the invoice. Your prices with "free shipping" obviously already include the shipping costs. You have obviously paid DHL and if you declared the true amount on the invoice there would be no problem.

The DHL estimate of 90euro is obviously far higher than what you would have paid DHL to deliver. I expect if you list the true cost in a new invoice they can track it via their own numbering/tracking system.

This seems to be a growing problem with DHL in Ireland, I have read several online reports of similar problems with companies not declaring the true DHL costs.

Could you please provide me with a new invoice showing the true DHL cost and the price of my product with this cost deducted from it? Or perhaps you can contact DHL yourselves as you are already in contact with them.

Best Regards

sconhome

Any updates OP?

Allyall

sconhome wrote: »

Any updates OP?

I got through to Geekbuying chat, who confirmed the total prices were as mentioned above, I have emailed them on two different addresses for invoices, but not received one yet.

I emailed DHL today at 1:30PM during lunch, as it is the first normal functioning work day after the holidays for most.
I emailed them with the order summary including breakdown of prices, and told them that I can get my card statement and transcript of the chat also verifying the prices, but I don't yet have an invoice from Geekbuying.

DHL haven't replied yet either.

whiterebel

For anyone that thinks the DHL express rates quoted above are unreasonable, check them up on their website...
1 kilo from Shanghai to Dublin - €99 (CHY700.41).
I sent 0.7 kilo to Germany via an Post/DHL before Christmas and it cost me €85.

SteelyDanJalapeno

How the f*ck are DHL getting away with creating a new bigger price than on your invoice to get more tax? That's madness.

I'm currently disputing a VAT issue with them at the moment too, I purchased a one plus x from their Irish store it was shipped from China with VAT paid but DHL say this is not clear from the packaging and refuse to deliver without me paying 80 euro.

FobleAsNuck

whiterebel wrote: »

For anyone that thinks the DHL express rates quoted above are unreasonable, check them up on their website...
1 kilo from Shanghai to Dublin - €99 (CHY700.41).
I sent 0.7 kilo to Germany via an Post/DHL before Christmas and it cost me €85.

what's your point? are you suggesting seller didn't pay properly for the service? this is taking the piss by DHL, nothing else

rubadub

whiterebel wrote: »

For anyone that thinks the DHL express rates quoted above are unreasonable, check them up on their website...
1 kilo from Shanghai to Dublin - €99 (CHY700.41).
I sent 0.7 kilo to Germany via an Post/DHL before Christmas and it cost me €85.

I thinks its completely unreasonable for DHL to seemingly not to be able to find out what was paid to send one of their own packages, which no doubt has tracking numbers.

It is completely unreasonable for a courier company to act dumb to the "free shipping" model used by thousands of companies who use them all the time.

Do you really think geekbuying paid 99euro to send this via DHL?

deandean

This is a disgrace and a scam on the part of DHL.

I now never ever use DHL, Fed ex or UPS for deliveries from farawayland because every time they have screwed me for extra costs.

If I can't wait 4 or so weeks for snail mail delivery I buy the item locally.

foggy_lad

rubadub wrote: »

I thinks its completely unreasonable for DHL to seemingly not to be able to find out what was paid to send one of their own packages, which no doubt has tracking numbers.

It is completely unreasonable for a courier company to act dumb to the "free shipping" model used by thousands of companies who use them all the time.

Do you really think geekbuying paid 99euro to send this via DHL?

They charge the company pennies to deliver but claw the extra back from the recipients with these fictional fees and charges.

al22

Invoice should have entries
Cost of Goods
Delivery Cost
Total

Irish VAT added on the total


BUT
Buying cheap abroad - customs have right to estimate price as at the current price in Ireland / not as it cost somewhere else, I believe - say you can buy a brand new car abroad for 16,000 but Irish price, duties and charges will be based on 30,000 if its current price in Ireland is 30,000

FobleAsNuck

al22 wrote: »

BUT
Buying cheap abroad - customs have right to estimate price as at the current price in Ireland / not as it cost somewhere else, I believe - say you can buy a brand new car abroad for 16,000 but Irish price, duties and charges will be based on 30,000 if its current price in Ireland is 30,000

DHL is not customs.

mcgovern

I had the same issue with FedEx a few years ago, they decided that the delivery costs (for items worth $60) would be €160 as it wasn't listed on the invoice.
After many emails of me saying I had no problem paying the customs on the actual value, but wouldn't be paying the customs on their fictional €160 delivery, they eventually dropped it and said that the would no longer pay customs in advance for me, so win win.

whiterebel

foggy_lad wrote: »

They charge the company pennies to deliver but claw the extra back from the recipients with these fictional fees and charges.

By charging extra VAT and Duty for the State? OP can request a copy of the customs entry from DHL which would show the VAT/Duty paid.

They charge pennies to deliver? I'm sure you can work out how they can use 3 planes and 2 or 3 trucks and vans to get it from China to Ireland for "pennies". I'm amazed that they sent it via a courier at all with such a low value. Any time I've been offered TNT/UPS/FedEx/DHL it has been massively expensive versus the postal service. if the normal rate from China is €90+, I can't see them doing it for anyone for €10. They still have to pay for planes, vans, handling etc.

Chinese exporters well know the drill and what to show on the invoice. If they show on the invoice payment as CIF (Cost, Insurance and Freight) or DDU/DDP (Delivered Duty unpaid/paid) there shouldn't be a problem. Free shipping is a flag to customs, and they should know it. They should also be able to produce the invoice for shipping from the courier if requested. If they show an invoice from DHL for €15 they should accept it - I'd be amazed, as I'm sure would DHL Ireland.

Freight Forwarders and couriers act as Customs clearance agents and are subject to strict scrutiny from C&E. They are informed of scams, what to look out for and what to query. They will hold a TAN account (guarantee of thousands of Euros) for payment of VAT/Duty on the importers behalf, if they don't have a TAN themselves.
They will have paid for the software to allow them to do customs entries, (back in my day that was IR£30K), it costs them to send every entry down the line and receive the answer back, and they have to have staff trained to use it - for €10 per entry. Some people think its so easy, maybe they should try it.
An Post charge €6, but remember that the next time stamps go up to pay for their losses.

Allyall

Geekbuying replied to me during the night, and sent me the invoice details, but they just have the total shipped each at $30 US Dollars.
I sent then another email asking for a breakdown.

DHL still no reply.

I'll email again today. I'll wait for a bit after lunch as I'm sure there may be a Christmas backlog.

Allyall

Finally got a reply from DHL on Thursday, they told me they'd forward it to Finance.
No reply Friday, so I emailed again and got DHL finances email address.

Finance replied today

If you need us to open a file for Customs to recalculate your import charges, we will need a ‘proof of purchase’, from you in the form of a bank, credit, debit card statement, PayPal statement or similar, showing the actual cost of this shipment to you, including any shipping charge.

Would you mind attaching the POP and we can open a file for you please?

I rang Paypal, they gave me two transaction numbers that they said DHL would be able to view on their system. I forwarded that to DHL.

Geekbuying emailed about 30 minutes later with two invoices mostly in Chinese.

DHL replied telling there was no attachment in the last email and could I reply again with a paypal attachment.

Paypal told me I only needed those numbers for DHL and never sent me anything....
I messaged paypal asking for the attachments. Autoresponse says I will receive a reply in 24 hours.

I emailed DHL the Geekbuying invoice and told them paypal status.

DHL replied

We will await for your PayPal statement and will open a file for you when it is sent to us.

Perhaps you can send a print screen from your phone if you have it?

I just sent them two screenshots from Paypal.

First Paypal transaction states total price = €28.61
Second Paypal transaction states total price = €28.73


It'll be interesting now to see if DHL charge me.

Also, the reason I knew to refuse the items was because DHL had overcharged me before and kept the €80+ money.
I was never informed that they could ask customs to recalculate.

I could do that myself.

Does anyone know if it's possible to use DHL and pay\declare your own tax?
Surely it should be a choice?

whiterebel

Allyall wrote: »

Also, the reason I knew to refuse the items was because DHL had overcharged me before and kept the €80+ money.
Overcharged VAT/Duty? If so, that has been paid to C&E, DHL don't keep it. On arrival DHL do a customs entry, paying VAT/Duty as applicable. They pay out the money from their account to Revenue. You are entitled to a copy of the customs entry to see exactly what they pay - the only extra should be their €15 fee for completing the paperwork.


Does anyone know if it's possible to use DHL and pay\declare your own tax?
Surely it should be a choice?
Don't think you can, I think you need to have access to the customs computer system and software to do an entry and send it down the line. Anyone who does custom entries will be briefed by C&E what to look for, so you will have this problem a lot coming from China, if they are showing what looks to them like spurious charges.

You may be able to ask someone else to do the entry, but they will have to have the same access to C&E as DHL. As they won't be carrying it, it will probably cost more than €15 too.

2 stroke

I no longer deal with dhl because of this issue. They actually removed the Chinese shipping labels from 2 of my packages.
So I don't ship anything by dhl any more, not just personal stuff but also work stuff, plenty of other couriers out there. And my chinese stuff comes regular post, they just ask for copy invoice showing transport cost and if that shows free shipping thats enough.

Allyall

No reply.
I've forwarded them everything that they asked for.
Card statements, Invoice, and Paypal statements.

The €10 handling for customs is a rip aswell.
Everything they have surely goes through customs, and should be included in their shipping price, as it is to be expected.
Adding a charge to the items that get asked for added tax, and not to the items that don't, makes very little sense to me.

I'm going to have to ring them and hope somebody is there tomorrow.

Allyall

Bit of a long one. As boards outage happened.

I was on the phone Monday to someone in DHL and they told me that one of the items had been sent to be destroyed (Still being queried) and the other was free to be delivered to me Tuesday.
He was going to see if he could recover it from the incinerator.

He then told me that he most likely would.
I asked if there was any money due, and he said no on item 1 and yes on item 2 (Sent to be destroyed) until they figure out what is the issue.

Wednesday DHL tried to deliver one item and wanted to charge me €34 for the item (I paid total value of €28.61 delivered).
I said there was some mistake, The driver recognised that there must have been, and rang the office.

After some faffing about, I was put through to the same lady in DHL Customs as I was on to a few weeks ago.
She said DHL Administration fees are gone up to €12.50 per item and I would have to pay the money.

I said that the total cost of the item including shipping was €28 and that it makes no sense to pay €34 extra. It couldn't be more than the item.

She then said repeated to me that the item was $20 and shipping was $10 and total was €28.61

VAT = €6.58 + €12.50 Admin fees = €34(She said it would be the same price).....

I said it wouldn't be the same as the price would be lowered by nearly half that.

I asked if that was for both items, and she said no.

Asked for my Paypal.
I then told her that I had forwarded all of my paypal details and screenshots and geekbuying invoices to DHL as I was asked.
She proceeded to tell me to go to History, tansactions etc in paypal and get the details there.

I told her I had done that and that I have sent everything to them. Geekbuying invoices etc.. Paypal Screenshots and messages from Paypal. But I would do so again.

She said I could fake that and that she wanted a screenshot.
I said I had also forwarded that.
She asked me to forward it to her.
I did.

She then said
"This PayPal is showing total at €28.61 and does not have shipping filled in".

I said that the shipping was filled in on the Geekbuying invoice as $20 for the item + $10 shipping.
I just paid the total via paypal and they don't separate the shipping from the item.

Here is where she got very animated and told me "they do, of course, I get 100's of these a week and they always show the shipping charges separate on the paypal invoice".

I said I don't know. All I know is, I paid $20 for the item + $10 for shipping.

Yesterday I rang Paypal and they confirmed to me that they do not separate item prices from shipping. They only show the transaction ID and value. I forwarded that to Customs DHL.

I then received an email asking me for the Geekbuying invoice.
Sent it.
I received the following email:

Thank you for this information but an invoice from the supplier is not acceptable in order to have the taxes re-calculated. As your PayPal receipt does not give the breakdown the only other acceptable proof would be your order details. Normally you would receive this just after you placed your order and before the goods ship. If you have this please forward it, otherwise I’m afraid the taxes cannot be revised.

Kind Regards,

An invoice from the supplier is not acceptable???:mad:
Someone has to be taking the p*ss here.

I ordered these items on the 20th and 21st of December.

Exactly one month ago. They have receipts and records of me paying hundreds/thousands in VAT over years.
I have paid hundreds in DHL Administration charges.

I wouldn't be continuing this if they did not have my items, and if I was in the wrong. It's not a massive amount and the error is not mine.

I checked, and I still have the order details.
I have forwarded the Order details to them, for both orders.

The order details clearly break down the prices.
Item price and Shipping price.

- Also, since all of this has been going on, DHL have raised their Admin Fee to €12.50.

Yesterday evening I received a phonecall off the guy I was dealing with on Monday before they tried to deliver the package that was marked to be destroyed.

He asked me to forward all of the emails I have to someone else.

There are loads. That would take me forever to do. So I emailed all of the ones I deemed relevant and told him if he needed anything else, ask and I will forward to him.
That was yesterday evening.

So far I have heard nothing today.

FobleAsNuck

I would probably pay it and take to small claims court.

Allyall

FobleAsNuck wrote: »

I would probably pay it and take to small claims court.

If they sort it out to deliver at this stage, I probably would.

I don't believe anyone in DHL that has any sort of authority has the capacity to see beyond their coffee mug.

Out of all the emails that went back and forth not one single one was replied to, from the recommended personnel.
I was told to send it to x, y and z.
I had to resend a couple of times before each one got back to me to say they have asked a, b and c to look at it.

I won't call them incompetent. But I wouldn't for one minute suggest that they are earning their wages, or particularly good with the public.

the_syco

whiterebel wrote: »

They charge pennies to deliver? I'm sure you can work out how they can use 3 planes and 2 or 3 trucks and vans to get it from China to Ireland for "pennies". I'm amazed that they sent it via a courier at all with such a low value.

Regularly got stuff (tat from 40cent to gizmos with a value of €120) from HK with free shipping.

=-=

This thread is pretty much why I risk AnPost when buying stuff from HK.

FobleAsNuck

the_syco wrote: »

Regularly got stuff (tat from 40cent to gizmos with a value of €120) from HK with free shipping.

=-=

This thread is pretty much why I risk AnPost when buying stuff from HK.

it's all subsidized by Chinese government in order to boost export

Allyall

Just received an email of emails. (Names and order numnber removed)

Customer,

I’ve passed on your requests to my colleague Xxxx. She handles non-exam refunds and will follow up with you if there is anything additional required.

Regards

Header and email information

Hi Customer,

Thank you for your e-mail!

Your query has been dealt already by my colleague, as per attached e-mail.

Thank you!


Kind regards

Header and email information

Hi Internal Colleague,

Credit and rebills are already in process

Best regards,

Header and email information

Hi,

Will you amend the taxes for these two shipments..

Correct tax for both €6.47 (each) + the admin fee= Total now due 18.97
AWB;s 6xxxxxxxx1 & 6xxxxxxxx0

Customs freight rate was added cnee has provided order with actual freight amount.

Thanks

So now they have acknowledged that they made a mistake that could have been rectified in one phone call to their account holder in China.
But that would be too easy.

The same Woman who told me there was no mistake (and earlier asked if I would get them cheaper in Ireland) and told me to just pay it has seemingly gone quiet, and I am also going to be charged their newly increased "admin" fee of €12.50 for a tax of €6.47.
For items that are ~ €5 over the VAT threshold.

Maybe I should have been rude, or at the least stern. This seems like they are well and truly taking the p*ss.

Over three weeks of me having to do all the emailing, having to push everything, emails ignored, phonecalls not returned and they have the effrontery to charge me their "admin" fee for both packages.

I don't think they should be charging me at all, but they could at least offer to waive the admin fee. Or at the very least charge me the original admin fee. (To which I would reply with something unprintable).

Seemingly very lazily staffed company with zero pesonality and the internal staff seem to leave all the actual work to the delivery people.
Have to wonder if they had a strike what would happen.
They'd probably implode.

I am aware of the belief that people only put 'pen to paper' when they want to complain.

But THIS still says a lot.

* Sidenote - I mentioned to one of the DHL staff that I would\could never use them again, and when I was asked "who would you use?"
I said that I didn't know, UPS or TNT, I was told they were worse....

DHL.

Allyall

I emailed DHL yesterday asking them to tell me when to expect the parcels, as I will be in work, this has gone on long enough, I would just rather it be over and done with. I will pay the due tax and ridiculous admin fees, just let me know when so that I can arrange for someone to be there.

I received an email this morning.

Good Morning Xxxxxxx,



Apologies for any inconveniences!


I can see that the shipment AWB 4**********4 is with the driver at the moment.



Thank you!


Kind regards
Xxxxxx Xxxxxxxxxx





Dear Customer Service,


Could you please advise Xxxxxxx regarding AWB 4********8.


Thank you!



Kind regards

There is also a giant screenshot of one parcel tracking. Stating that items are to be delivered on the 29th of December.
(More passing on)

Thanks Xxxxxxx,


That's only one of them, could you tell me where the other is please.

Like I said,

I would just like this to be over as soon as possible.


Thank You.

Email header and information

Hi Xxxxxx,


I have included Customer Service in my e-mail in the morning and asked them to advise you. Only they will be able to track and trace the second parcel. Please see below.


Thank you!

Kind regards
Xxxxxx Xxxxxxxxxx

I didn't want the delivery to arrive when nobody was there, so I rang customer service, asked where both packages were, I was told that one was out with driver and the other is in some other area.
I explained that I would like them both at the same time as I have taxes to pay and Admin Fees and would just like this to be over with as soon as possible.
He told me that one hasn't been assesses/corrected for duty tax yet or it just hasn't been ammended. Then aked me if I have got confirmation of the other one.

I said yes, I have been given confirmation of both (email a few posts above) and that they are both the same items, I sent all of the same information with details and screencaps for both items to customer care, Queries, Customs and eventually the final guy I was given to forward everything to.

He asked me would I like to accept the parcel this morning and receive the other on Monday, or reschedule and accept both together.

I said I would like to reschedule and accept both together, as that would be far easier, and much more convenient. Also, I don't want to accept one, and then have to go through all of this cr*p all over again with the other.

He said "no problem, I will reschedule, is there anything else I can help you with?"

No, thanks.


I fired off another email, as I decided to inform them I wanted it rescheduled, and anyway they still hadn't replied

Hi,
Reschedule until both are together, and I will pay together,


Thank You.

Email header and info

Dear Customer Service,


Could you please look after this, as per below.


Thank you!

Kind regards
Xxxxx Xxxxxxxx

That was a few hours ago.
Not heard anything else, so I now have to wait until Monday...............
:mad::mad::mad::mad:

satguy

I bought two phones from Geekbuying, both using DHL, and both times DHL added 35 euro for customs and a 10 euro admin fee..

Since then, I have never used DHL again,,, they seem to be just scam merchants, and have been doing this for way too long, Geekbuying should look at who the deal with..

satguy

I bought two phones from Geekbuying, both using DHL, and both times DHL added 35 euro for customs and a 10 euro admin fee..

Since then, I have never used DHL again,,, they seem to be just scam merchants, and have been doing this for way too long, Geekbuying should look at who the deal with..

whiterebel

the_syco wrote: »

Regularly got stuff (tat from 40cent to gizmos with a value of €120) from HK with free shipping.

=-=

This thread is pretty much why I risk AnPost when buying stuff from HK.

Free shipping that takes 3 weeks or a month with HK Post or China post yes, it would be reasonable to see free or cheap shipping. Getting it shipped on a €90 Express service for "free"?? Customs are bound to be be suspicious.

Rackstar

Probably jacked up the admin fee on account of the time they've wasted trying to sort out this mess

Allyall

Both items arrived today with DHL reidiculous fees included, even though they were over a month after ordering. I would literally have been better off in every single way to have used normal post.

Paid it. :mad: Will never accept anything from DHL again.

Cost of items = ~€18.50 each
Cost of DHL shipping = €10 each (putting them over the Duty/VAT threshold)
Duty/Vat = ~€6.50 each
DHL 'Admin' fee = €12.50 each

DHL total = €45
Items total = ~€37
Duty/Vat total = ~€13

Overall Total = ~€95 :eek: :eek:

Allyall

Both items arrived today with DHL ridiculous fees included, even though they were over a month after ordering. I would literally have been better off in every single way to have used normal post.

Paid it. :mad: Will never accept anything from DHL again.

Cost of items = ~€18.50 each
Cost of DHL shipping = €10 each (putting them over the Duty/VAT threshold)
Duty/Vat = ~€6.50 each
DHL 'Admin' fee = €12.50 each

Items total = ~€37
DHL total = €45
Duty/Vat total = ~€13

Overall Total = ~€95 :eek: :eek: