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Installation date

  • 21-12-2015 11:27pm
    #1
    lpool2k05
    Registered Users, Registered Users 2 Posts: 383 ✭✭


    Was on the phone to the sales team the other day and they were super nice at selling me Eir Broadband...and even arranged an install date of December 29th which was great as my other provider will be ceasing service on that day.

    Then today I get an email saying my installation date is 11th of January...Why is this? Why is my original date changed...I need it sooner as I work from home


Comments

  • #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    lpool2k05 wrote: »
    Was on the phone to the sales team the other day and they were super nice at selling me Eir Broadband...and even arranged an install date of December 29th which was great as my other provider will be ceasing service on that day.

    Then today I get an email saying my installation date is 11th of January...Why is this? Why is my original date changed...I need it sooner as I work from home


    Unfortunately there are no appointment slots available for installation of eir fibre and eir vision this side of the New Year. This is due to the demand for services and faults created on the network by the recent storms which require attention of eir technicians and engineers. It will be early to mid January when appointments can be made now for all customers. We are really sorry that your appointment had to be postponed however ultimately this cannot be re-arranged for an earlier date.
    Thanks
    Al


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