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Cex rejected phone! Can I take it to different branch?

  • 14-12-2015 2:50pm
    #1
    Zara23
    Registered Users, Registered Users 2 Posts: 64 ✭✭


    Hi all,

    So Cex rejected my phone there on the grounds that there was a spot of tippex on the inside near the battery. I suspect it was when the cover I had broke at work and I put it on top of something.

    Imo this is a stupid reason, it took 2 seconds to remove and works perfect. They said it passed the test otherwise.

    I suspect it was more personal as I bought a phone from them last year which didn't work. Returned and selected 3 more phones which didn't work either before they finally refunded me. I was dealing with the same guy today so I'd say he lost his commission last time.

    Anyways, if I take it to a different branch now, will they know? Are all cex connected like with the IMEI numbers they tested? Obviously I wouldn't use my account

    Thanks!


Comments

  • #2
    11214
    Closed Accounts Posts: 338 ✭✭11214


    Would you try adverts or donedeal?
    You'd get a better price from there than you'd get from cex.


  • #3
    phill106
    Registered Users, Registered Users 2 Posts: 6,826 ✭✭✭phill106


    Zara23 wrote: »
    Hi all,

    So Cex rejected my phone there on the grounds that there was a spot of tippex on the inside near the battery. I suspect it was when the cover I had broke at work and I put it on top of something.

    Imo this is a stupid reason, it took 2 seconds to remove and works perfect. They said it passed the test otherwise.

    I suspect it was more personal as I bought a phone from them last year which didn't work. Returned and selected 3 more phones which didn't work either before they finally refunded me. I was dealing with the same guy today so I'd say he lost his commission last time.

    Anyways, if I take it to a different branch now, will they know? Are all cex connected like with the IMEI numbers they tested? Obviously I wouldn't use my account

    Thanks!
    As the tipex is now gone, can you not resubmit it?


  • #4
    Zara23
    Registered Users, Registered Users 2 Posts: 64 ✭✭Zara23


    phill106 wrote: »
    As the tipex is now gone, can you not resubmit it?

    They won't take it as they were aware it was there and say it was a risk to the internals


  • #5
    Curb Your Enthusiasm
    Registered Users, Registered Users 2 Posts: 3,486 ✭✭✭Curb Your Enthusiasm


    Take it to a different branch then.


  • #6
    Zara23
    Registered Users, Registered Users 2 Posts: 64 ✭✭Zara23


    Techmaster wrote: »
    Take it to a different branch then.

    That was the purpose of the post- I'm asking if I did this would they know it was rejected from another branch


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