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Disconnected because we wont pay for a package we never agreed to

neris · 2015-12-10 16:44:35

Earlier this year my wife agreed over the phone with eircom to upgrade/change our phone & internet package. During the call she was offered evision which she said she didnt want but was told she could take it on a trial period. Roll on a few months and the trial period suddenly without any agreement turns into us being…

10-12-2015 4:44pm

#1

neris

Registered Users, Registered Users 2 Posts: 20,084 ✭✭✭✭

Join Date: June 2010

Posts: 19599

Earlier this year my wife agreed over the phone with eircom to upgrade/change our phone & internet package. During the call she was offered evision which she said she didnt want but was told she could take it on a trial period. Roll on a few months and the trial period suddenly without any agreement turns into us being billed for tv which we never wanted. We paid for charges on the phone and internet but wouldnt pay for the overcharging for evision. We wrote to eir in November looking for conversations over the account to which we have received no reply as of Today but in the last few hours have had our phone and broadband disconnected because of incompetence and bully boy tactics by Eir trying to force us to pay for somthing we never agreed to or wanted.

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#2 11-12-2015 10:40am

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

neris wrote: »

Earlier this year my wife agreed over the phone with eircom to upgrade/change our phone & internet package. During the call she was offered evision which she said she didnt want but was told she could take it on a trial period. Roll on a few months and the trial period suddenly without any agreement turns into us being billed for tv which we never wanted. We paid for charges on the phone and internet but wouldnt pay for the overcharging for evision. We wrote to eir in November looking for conversations over the account to which we have received no reply as of Today but in the last few hours have had our phone and broadband disconnected because of incompetence and bully boy tactics by Eir trying to force us to pay for somthing we never agreed to or wanted.

Hi neris

I'm sorry to hear this. If you would like to PM me your eir account number I will look further in to this for you.

Thanks
Al

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