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Dealing with Homebond.ie (cracks in a floor) - please advise

  • 10-12-2015 3:38pm
    #1
    radooo
    Registered Users, Registered Users 2 Posts: 114 ✭✭


    I purchased a new house which is 2-year old now. The house is developing straight cracks in the ground floor - 30cm parallel to the foundation. These cracks emerge from both corner and are developing in a pattern that are about to join into one straight line across the house. I have contacted Homebond and made a claim.

    While they have confirmed by email they will be sending a structural engineer, when arranging the inspection over the phone with them I was told they won't be sending a structural engineer but a technical adviser (qualified Certified Insurance Practitioner) who is not a structural engineer.

    Would anyone have an experience on the procedure?

    As I don't have experience (and being very concerned about those cracks) I would like to get some advice on how to go about it and what to look out for to make sure the issue is not underestimated.

    Thank you.
    Tagged:


Comments

  • #2
    BryanF
    Moderators, Home & Garden Moderators Posts: 10,145 Mod ✭✭✭✭BryanF


    radooo wrote: »
    I purchased a new house which is 2-year old now. The house is developing straight cracks in the ground floor - 30cm parallel to the foundation. These cracks emerge from both corner and are developing in a pattern that are about to join into one straight line across the house. I have contacted Homebond and made a claim.

    While they have confirmed by email they will be sending a structural engineer, when arranging the inspection over the phone with them I was told they won't be sending a structural engineer but a technical adviser (qualified Certified Insurance Practitioner) who is not a structural engineer.

    Would anyone have an experience on the procedure?

    As I don't have experience (and being very concerned about those cracks) I would like to get some advice on how to go about it and what to look out for to make sure the issue is not underestimated.

    Thank you.

    you have made a claim, we cannot offer legal advice
    You have auggested that your home is structurally defective, we can't offer structural advice

    My advice: seek legal advice from a solicitor and structural advice from a PI structural engineer.

    Best of luck


This discussion has been closed.
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