Missing bill

Victor

I received a CCDOM1PROCES letter today about not paying a bill.

I haven't received a recent bill (it would have been due in November). Can this be reissued?

Given the amount of grief I've had in Irish water putting two accounts in my name and delaying the water grant (I still haven't received it), a 50% credit wouldn't go astray. Add another 50% for not apologising.

I'll PM my account details.

Irish Water: Mairead

Hi Victor,

Thanks for getting in touch.

We can certainly re-issue you a copy of your bill and look into this for you, if your PM the following details:

- Name;
- Address;
- Contact number; and
- Confirmation you are the account holder.

Kind regards,
Mairead

Victor

Victor wrote:

Hi,

For this thread: http://www.boards.ie/ttfthread/2057533319

My details are as follows

Name xxxxxxx
Address xxxxxxx
WPRN xxxxxxx
Account xxxxxxx
Phone xxxxxxx

Victor

Irish Water: Mairead wrote:

Hi Victor,

Thanks for getting in touch.

We can certainly re-issue you a copy of your bill and look into this for you, if your PM the following details:

- Name;
- Address;
- Contact number; and
- Confirmation you are the account holder.

Kind regards,
Mairead

Victor wrote:

Victor wrote:

Hi,

For this thread: http://www.boards.ie/ttfthread/2057533319

My details are as follows

Name xxxxxxx
Address xxxxxxx
WPRN xxxxxxx
Account xxxxxxx
Phone xxxxxxx

Victor

Irish Water: Reps wrote:

Hi Victor,

Thanks for supplying those details and for getting in touch. 

For data protection reasons, would you mind confirming you are the account holder?

Kind regards,
Mairead

Victor wrote:

Hi,
Yes, I am the account holder. I have interacted with Irish Water via boards.ie previously.

Victor

Irish Water: Reps wrote:

Hi Victor,

Thank you for confirming those details.

In order to adhere to data protection requirements, would you mind confirming your full address and I will be able to assist you further?

Kind regards,
Mairead

Hi,

I'm really pissed off here. I give you everything. You give me nothing. You've cost me time and money, when you want my money.

You have fncked up monumentally and you want me to jump through hoops? How about you do your job and send me a bill instead of a non-payment letter. You have my address, get on with it. It's the same address you sent the non-payment letter to. 

The next step will be a complaint to the data protection commissioner. 

Victor

Irish Water: Aaron P

Hi Victor,

Apologies for any inconvenience caused. A member of the team has responded to you via private message.

Kind regards,
Aaron

Victor

Irish Water: Reps wrote:

Hi,

I sincerely apologise for the miscommunication, and for requesting additional data. 

I have now re-ordered your current bill and you should receive it by post in the next few days.

I am currently looking into your water grant application and will revert back to you as soon as I receive an update. 

Kind regards,
Aaron

Thank you for your kind apology.

Now, can you tell me why you are charging me €65 per quarter? Water + waste water, single person household is €160/year, isn't it? Do I detect that you have messed up again?

Do I have it right that I owe you €31.08 for the rest of the year, including the outstanding bill?

Irish Water: Mairead

Hi Victor,

Apologies for the delay in response.

A member of our team will be in contact with you via private message in due course.

Kind regards,
Mairead

Victor

Hi, any progress on this?

Victor

I have your revised bill. I see you owe me money. I would be grateful if you could forward payment.

Irish Water: Amy A

Hi Victor,

Apologies for the delay in response to your query; we have been experiencing some technical difficulties.

A member of our team will respond to your query via PM as soon as possible.

Kind regards,
Amy

Victor

Irish Water: Reps wrote:

Hi,

Thanks for contacting us regarding your Irish Water bill, and again I would like to apologise for the delay in response.

I can see that there is a credited balance on your account which will be applied to your next bill.

I hope this helps. If you have any future queries, please feel free to ask.

Kind regards,
Amy

Eh, no. You guys have negligently or fraudulently billed me. 

You seem to offer 15 days credit from billing date. I would like a cheque by 8 January please.

Victor

As you have not responded, can I get the following contact details:
1 Data Protection
2 Company Secretary
3 Legal Advisor

Victor

Victor wrote: »

As you have not responded, can I get the following contact details:
1 Data Protection
2 Company Secretary
3 Legal Advisor

Hi, I'm wondering if I could get a response to this.