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Email associated with account defunct

  • 06-12-2015 3:03am
    #1
    Registered Users, Registered Users 2 Posts: 463 ✭✭


    Hi,

    The email address associated with my account has effectively become defunct. My attempts to edit it in my profile are unsuccessful as it requires my password (it auto populates on my computer and I have no idea what it is).

    Is there any way around this as I'm not able to access my account on any other devices?

    Thanks


Comments

  • Moderators, Society & Culture Moderators, Help & Feedback Category Moderators Posts: 9,808 CMod ✭✭✭✭Shield


    Do you still have access to the actual e-mail address itself? If so, send an e-mail to hello [at] boards {dot} ie from this e-mail address and the staff in the office will take it from there.

    -Shield.


  • Registered Users, Registered Users 2 Posts: 463 ✭✭ullu


    Thanks Shield.

    I don't unfortunately. I'll try to rectify it with the provider although I'm not optimistic as it appears they have moved to a paid service.


  • Moderators, Society & Culture Moderators, Help & Feedback Category Moderators Posts: 9,808 CMod ✭✭✭✭Shield


    Perhaps you have a contingency plan in the case of a forgotten password? A secret question and answer? An alternative e-mail address that they can mail a password reset link to? Some other form of verification?


  • Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    If you can email me from your current email address giving username and the old email address associated with your account, I can change it over for you. hello [at] boards [dot] ie.

    Thanks :)


This discussion has been closed.
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