I am not a racist, but....

Hammer89

I found myself in something of a dispute with Gaurav this evening. Now I'm not racist - which I realise is the first thing anybody says before saying something racist - but surely it isn't beneficial for Vodafone to hire people who are a bit dim and can't speak English all that effectively? If I was out of line I'd admit to it straight away, but I'm right here.

Has anyone been conned by Vodafone over the same issue?

[Gaurav] Hello! Welcome to Vodafone's Live Chat Service.
[Gaurav] Good evening! How are you today?
[Me] Hi there. I just upgraded my phone to an iPhone 6, and it said 'free' but when I confirmed the payment it said there was a one-off payment of €250
[Me] I absolutely cannot afford this
[Gaurav] Can you please share that if you are eliigble for an upgrade?
[Me] I was yes
[Gaurav] I will certainly check all the details for you.
[Me] Thanks pal
[Gaurav] Is the phone number in question the one that ends in ***?
[Me] Yep
[Gaurav] You're welcome always.
[Gaurav] For security purposes, may I know your full name, date of birth and your full address, please?
[Me] _______________
[Gaurav] Let me quickly verify the details for you.
[Gaurav] Okay.
[Me] ____________________________
[Gaurav] Okay.
[Gaurav] I will update the new address for you.
[Gaurav] Please help me with that.
[Me] The phone is already going to the address I gave, but I want to cancel the order if possible because it said 'free' - not €250
[Gaurav] I will check that for you.
[Gaurav] But there is always an deposit which is to be paid.
[Gaurav] Your agreementd date is 4-DEC-2015.
[Me] That's because I just did it a few minutes ago
[Gaurav] Okay.
[Gaurav] Give me a moment please.
[Gaurav] http://shop.vodafone.ie/shop/phones/apple-iphone-6-16gb-bill-pay-space-grey
[Gaurav] It has a price.
[Gaurav] It is not free.
[Gaurav] Please follow the above link.
[Me] I can assure you it said free
[Me] One second
[Gaurav] I didn't get you.
[Me] I clicked 'check for upgrade' in the 'My Account' section. It confirmed that I was eligible. I then clicked a silver iPhone 6S and it said 'free' on the screen. That's completely true
[Gaurav] I am sorry.
[Gaurav] But if you check the website.
[Gaurav] They are not free please.
[Me] Can you transfer me to something who isn't suggesting that I'm a liar please?
[Me] Someone*
[Gaurav] I am not please.
[Gaurav] Just sharing the information.
[Gaurav] Why would I even think of that.
[Gaurav] Just sharing the information that it is nto free.
[Gaurav] Please don't assume such things.
[Gaurav] I am here to help you.
[Gaurav] I will never think of that.
[Me] You seem to be suggesting that I'm either very wrong or that I'm lying. I'm not. I would not have processed this deal if it I thought it wasn't free. My account is already in arrears
[Gaurav] I am sorry to hear that.
[Me] I realise the phone isn't totally free by the way. I mean it was free on bill pay
[Me] That's what the upgrade site said
[Gaurav] Free on bill pay?
[Me] I can't access the upgrade page anymore because I've already availed of it, but if you can find it, I can guarantee you will see plenty of phones marked as 'free'
[Gaurav] No it is not iwill give you more details.
[Me] I know it's not because they charged me €250 but that's what it said
[Gaurav] http://shop.vodafone.ie/shop/phones/apple-iphone-6s-16gb-bill-pay-space-grey
[Gaurav] Please follow the above link.
[Me] You posted that link already. I saw it. It's not the same page
[Me] One second
[Gaurav] I am sorry but that is the one.
[Me] It's not the page which I used to process the order mate
[Gaurav] Followed you.
[Gaurav] But yes there are charges for getting a phone.
[Gaurav]
[Gaurav] I am sorry
[Gaurav] Would you like me to check anything else for you?
[Me] I realise there are charges, which is why I'm here. The point is that it specifically said there would be NO charges. Yes I'd like to transferred because you don't understand my complaint sadly
[Gaurav] I understand you.
[Gaurav] But for sure it is not free.
[Me] Scroll down to the bottom of the page mate and you'll see phones advertised as 'Free' - on this page http://shop.vodafone.ie/shop/phones/apple-iphone-6-16gb-bill-pay-space-grey
[Gaurav] Yes.
[Me] There's no iPhone 6, but there WAS on the upgrade page
[Gaurav] I am sorry.
[Gaurav] But we have to consider the website.
[Gaurav] It is for sure not for free please.
[Gaurav] Would you like me to check anything else for you?
[Me] This is truly insane. I KNOW it's not for free, but it said that it was. Do you honestly think I'm trying to troll you here?
[Me] And yes, you can cancel the upgrade
[Me] Please
[Gaurav] There would be termination charges.
[Gaurav] Because it is already upgraded.
[Me] The charges are probably free knowing this
[Me] How much is it?
[Gaurav] I will check that now.
[Gaurav] Can you please tell me.
[Gaurav] Where you made upgrade request?
[Me] Vodafone website
[Gaurav] Okay.
[Gaurav] That would be online.
[Gaurav] As per my understanding.
[Gaurav] You do not wish to proceed with the phone and you want the upgrade?
[Me] Yes
[Me] No hold on. I do not want to proceed with the phone or the upgrade
[Gaurav] Can you please tell me if you have a new bill pay connection?
[Me] Could you elaborate on this?
[Gaurav] Yes.
[Gaurav] I mean you migrated from pay as you go to bill pay?
[Gaurav] Or you were having bill pay account already.
[Me] I think I migrated yes, in January 2014
[Gaurav] Okay.
[Gaurav] So since 2014 you have a bill pay account?
[Me] This is correct
[Gaurav] Okay.
[Gaurav] Just a moment.
[Gaurav] So you want to cancel the contract?
[Me] No I want to cancel the upgrade.
[Gaurav] Just a moment.
[Gaurav] Upgrade over here is contract.
[Gaurav] Please tell me if you just want to cancel the phone?
[Me] No I'd like to keep my phone, and my number. I do NOT want the iPhone 6 which I'm being charged €250 for
[Gaurav] Okay.
[Gaurav] So you are satisified with theplan you have selected.
[Gaurav] It is just the phone that you will like to cancel?
[Me] When you say the phone do you mean the one I just ordered?
[Gaurav] Yes.
[Me] Yes I'd like to cancel that
[Gaurav] Okay.
[Gaurav] Got you.
[Gaurav] http://www.vodafone.ie/df/assistance/
[Gaurav] Please follow the above link.
[Gaurav] It would work for you.
[Me] You owe me €250 and 40 minutes. Take care

kettlehead

May I suggest that you invest in a dear diary?

The Sidewards Man

Have a beer.

the evasion_kid

i aint reading that...

Azalea

They weren't calling you a liar - they just had access to different information and were going with that, their implication was that you made a mistake, not that you were a liar.

Otherwise though, of course you're not being racist - that thing of "I'm not racist but" meaning someone actually is racist is only a joke, gets taken seriously though. People can certainly use that phrase and also be non racist.
You're right it's a joke someone with poor English has been hired for this role, and obviously hasn't received great training.

Turtyturd

...you're a liar?

monkeysnapper

Is the highlights on later cause I ain't reading all that .

drunkmonkey

Your racists against anyone not on Vodafone, most racist bunch of phone users in the country, little red racist club..

kneemos

Try Three,come back and tell us how grateful you are to Vodafone.

fineso.mom

OP you owe me a better ending and the 5 minutes it took to read that. ☺

The Randy Riverbeast

Im not reading all of that so will just assume you are a racist. Your starter pack of white hood, black friend and confederate flag are in the post.

Phones tend to be poor quality so dont really help in understanding.

Raging_Ninja

The Randy Riverbeast wrote: »

Im not reading all of that so will just assume you are a racist. Your starter pack of white hood, black friend and confederate flag are in the post.

Careful, he might cancel the delivery and demand €250 back

Mesrine65

The Backwards Man

Which one was the foreigner?

Hammer89

fineso.mom wrote: »

OP you owe me a better ending and the 5 minutes it took to read that. ☺

It took me over half-an-hour to endure, so what's five minutes? :P

Sheeps

So racist.

Sheeps

Also not reading.

Mearings

https://www.youtube.com/watch?v=03DKl3lOY4k

Crimsonforce

Couldn't have been rascist
He called the guy "pal"

jamesbere

Could you make it into a film, I really just don't want to read all that

Hammer89

jamesbere wrote: »

Could you make it into a film, I really just don't want to read all that

Yes but it'd have to be Bollywood for obvious reasons.

Eugene Norman

You guys are all very slow readers. I said very slow readers. Very slow... Ah forget it.

But OP I don't think you would have got any more joy from a native English speaker. You are saying VF is lying they are saying you are lying or mistaken. Unless you have a screenshot of the original page no tech support is going to accept that ( and it's unlikely that the 6S is free on any plans except the most expensive).

And I think that phone support for VF is in Ireland. I know sme of it is anyway.

seamus

Dunno, he seemed pretty reasonable, even after you flew off the handle and claimed you were being called a liar.

Clearly English isn't his first language, but he's more comprehensible than many fluent english speakers on facebook.

Hammer89

Eugene Norman wrote: »

You guys are all very slow readers. I said very slow readers. Very slow... Ah forget it.

But OP I don't think you would have got any more joy from a native English speaker. You are saying VF is lying they are saying you are lying or mistaken. Unless you have a screenshot of the original page no tech support is going to accept that ( and it's unlikely that the 6S is free on any plans except the most expensive).

And I think that phone support for VF is in Ireland. I know sme of it is anyway.

Gaurav got to you before I did, didn't he?

Hammer89

seamus wrote: »

Dunno, he seemed pretty reasonable, even after you flew off the handle and claimed you were being called a liar.

Clearly English isn't his first language, but he's more comprehensible than many fluent english speakers on facebook.

He wasn't reasonable. Did you not see his "That would be online" sleight in chapter six?

One eyed Jack

OP I'd get over to the "Talk to Vodafone" forums on here if I was you, because it sounds like the upgrade hasn't been cancelled and you've been signed up to a new contract.

No idea what you're going to do about the €250 or how you were able to apply for an upgrade with arrears on the account, but the Vodafone website is known to be shyte at the best of times.

It's just a pity there's no way to recall the page from your Internet history that you could get a screen grab of it. Tbh OP I'd get onto someone in Vodafone Customer support as quickly as you can and get that sorted.

Fr_Dougal

One eyed Jack wrote: »

OP I'd get over to the "Talk to Vodafone" forums on here if I was you, because it sounds like the upgrade hasn't been cancelled and you've been signed up to a new contract.

No idea what you're going to do about the €250 or how you were able to apply for an upgrade with arrears on the account, but the Vodafone website is known to be shyte at the best of times.

It's just a pity there's no way to recall the page from your Internet history that you could get a screen grab of it. Tbh OP I'd get onto someone in Vodafone Customer support as quickly as you can and get that sorted.

That's what I thought too.

OP, you've signed up for a new contract without the benefit of a new phone.

Turtyturd

Quite the Vindaloop if that's the case.

Buona Fortuna

Go on to Talk to and then link the thread.

Mr. CooL ICE

Hammer89, I recommend contacting a rep through the Vodafone Talk To forum here.

Please remember to read the charter before posting.