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eFibre Order Issue

Pacifico · 2015-12-03 14:04:36

Can you explain how this happened? Ordered efibre over the phone and got an installation date of this morning. Installing was confirmed the day before via text. Took a half day from work and no contact made from eircom or installer. Rang at 11:30 and was told that the installation is still going to go ahead and to wait…

03-12-2015 2:04pm

#1

Pacifico

Closed Accounts Posts: 5,115 ✭✭✭

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Posts: 4741

Can you explain how this happened?

Ordered efibre over the phone and got an installation date of this morning. Installing was confirmed the day before via text. Took a half day from work and no contact made from eircom or installer. Rang at 11:30 and was told that the installation is still going to go ahead and to wait until 1:30. Waited and still no contact. Rang back and was told that i cannot get efibre and my account has been closed! Why couldn't this have been told to me earlier? Over the phone and on your site eFibre is enabled for my number.

An absolute joke and a half day wasted!!

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#2 04-12-2015 11:18am

eir: Alan

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Pacifico wrote: »

Can you explain how this happened?

Ordered efibre over the phone and got an installation date of this morning. Installing was confirmed the day before via text. Took a half day from work and no contact made from eircom or installer. Rang at 11:30 and was told that the installation is still going to go ahead and to wait until 1:30. Waited and still no contact. Rang back and was told that i cannot get efibre and my account has been closed! Why couldn't this have been told to me earlier? Over the phone and on your site eFibre is enabled for my number.

An absolute joke and a half day wasted!!

Hi Pacifico

I'm very sorry to hear this. In such circumstance clarity is always important and I'm sorry this has not been the case so far. Please feel free to PM me your previous account/order number and land line number and I will try my best to have clarification on this for you today.

Cheers
Al

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#3 04-12-2015 4:04pm

Pacifico

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eir: Alan wrote: »

Pacifico wrote: »

Can you explain how this happened?

Ordered efibre over the phone and got an installation date of this morning. Installing was confirmed the day before via text. Took a half day from work and no contact made from eircom or installer. Rang at 11:30 and was told that the installation is still going to go ahead and to wait until 1:30. Waited and still no contact. Rang back and was told that i cannot get efibre and my account has been closed! Why couldn't this have been told to me earlier? Over the phone and on your site eFibre is enabled for my number.

An absolute joke and a half day wasted!!

Hi Pacifico

I'm very sorry to hear this. In such circumstance clarity is always important and I'm sorry this has not been the case so far. Please feel free to PM me your previous account/order number and land line number and I will try my best to have clarification on this for you today.

Cheers
Al

Thanks Alan, PM sent

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#4 07-12-2015 11:52pm

Pacifico

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Any update on this?

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#5 11-12-2015 4:25pm

Pacifico

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Any update?

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#6 11-12-2015 4:42pm

eir: Alan

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Thanks for taking my call Pacifico

AL

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#7 15-01-2016 12:27pm

Pacifico

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Hi Alan, any update on this?

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#8 18-01-2016 1:46pm

eir: Alan

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Pacifico wrote: »

Hi Alan, any update on this?

Hi Pacifico

Apologies for the delays in responding - are you free to take a call around 4 O'clock

Thanks
Al

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#9 18-01-2016 1:48pm

Pacifico

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Hi Alan, can do thanks

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#10 18-01-2016 1:49pm

eir: Alan

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Pacifico wrote: »

Hi Alan, can do thanks

Great, Speak to you then pacifico

Al

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#11 26-01-2016 5:05pm

Pacifico

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Hi Alan, I received no call in relation to this?

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#12 02-02-2016 4:06pm

Pacifico

Closed Accounts Posts: 5,115 ✭✭✭

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Any update?

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#13 13-02-2016 12:55pm

Pacifico

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Still no contact...

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#14 13-02-2016 1:01pm

TheChizler

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Pacifico wrote: »

Still no contact...

Take my advice and run. I've had open issues since May and my 3 threads have been ignored since October. The complaints section are no use either and don't acknowledge the actual issue.

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#15 22-02-2016 10:24am

Pacifico

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Any update??

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#16 02-03-2016 3:44pm

Pacifico

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Any update?

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#17 03-03-2016 4:16pm

eir: Tony

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Hi Pacifico,

Sincere apologies for the delayed response. I'm afraid Al is no longer with this however we will be back to you ASAP via PM.

Tony

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#18 03-03-2016 6:27pm

Pacifico

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eir: Tony wrote: »

Hi Pacifico,

Sincere apologies for the delayed response. I'm afraid Al is no longer with this however we will be back to you ASAP via PM.

Tony

Thanks Tony

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#19 04-03-2016 10:06am

Eir: Pamela

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Hi Pacifico,

Apologies regarding the delayed response. We're really sorry but I'm afraid Al is no longer with us.
Can you PM me your account details and I will look into this today.

Pamela

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#20 04-03-2016 12:48pm

Pacifico

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Eir: Pamela wrote: »

Hi Pacifico,

Apologies regarding the delayed response. We're really sorry but I'm afraid Al is no longer with us.
Can you PM me your account details and I will look into this today.

Pamela

Hi Pamela,

PM sent. Thanks.

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#21 04-03-2016 5:25pm

Eir: Pamela

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Hi Pacifico,

Apologies for the delays, I'm afraid Al is no longer with us.
Can you PM me your account details and I will follow up on this.

Pamela

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#22 16-03-2016 11:52am

Pacifico

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Eir: Pamela wrote: »

Hi Pacifico,

Apologies for the delays, I'm afraid Al is no longer with us.
Can you PM me your account details and I will follow up on this.

Pamela

Any update?

0
#23 16-03-2016 3:49pm

Eir: Pamela

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Pacifico wrote: »

Any update??

I have sent you a PM Pacifico,

Pamela

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