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Account locked

  • 29-11-2015 1:24pm
    #1
    joviedo
    Registered Users, Registered Users 2 Posts: 7 ✭


    Hi. I've been trying to log in for two days and I always get the same message:
    Your Account is locked. Please try to login after 60 minutes

    What can I do?

    Thanks


Comments

  • #2
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi joviedo,

    Thanks for getting in touch.

    If you receive this message when trying to access your account, we suggest you try a different browser and then the "Forget password" option.

    If this does not work, we advise that you use the "Forget Username" option. You will need your Account number and WPRN to complete this step.

    If you are still unable to log in after resetting your password, please send us a PM with the following details:

    - Name;
    - Address; and
    - Contact number.

    Kind regards,
    Mairead


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