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Complaint against Payroll?

  • 26-11-2015 1:21pm
    #1
    GalwayGirl26
    Registered Users, Registered Users 2 Posts: 186 ✭✭


    So the Post Primary Payroll Division have made serious errors in all of my payslips so far this year barr two. This has resulted in me only getting paid a tiny percentage of my wages on time, and having to spend literally an hour each week calling them to get it rectified and only being reimbursed 2/3 weeks later, and still some weeks are not adding up.

    My two payslips previous to today's have been fine, and I thought the issues were resolved, but lo and behold the same thing happened today.
    I am getting incredibly upset by this, and it's putting me under enormous pressure to pay rent/bills etc on time.

    The Revenue Office have been fantastic, and have been on to Payroll on me behalf too, but it's not working. They are unbelievably unprofessional and even rude to me whenever I call/e-mail.

    I would like to put in a formal complaint, but cannot seem to find any contact point for this- Has anybody ever put in a complaint against the Payroll department before, and if so how did you go about it?

    Thanks!


Comments

  • #2
    Victor
    Registered Users, Registered Users 2 Posts: 78,580 ✭✭✭✭Victor


    Are you employed by the Department of Education or directly by the school?


  • #3
    GalwayGirl26
    Registered Users, Registered Users 2 Posts: 186 ✭✭GalwayGirl26


    The Department.


  • #4
    strawberrie
    Registered Users, Registered Users 2 Posts: 180 ✭✭strawberrie


    Office of the ombudsman?
    GalwayGirl26 wrote: »
    The Department.


  • #5
    strawberrie
    Registered Users, Registered Users 2 Posts: 180 ✭✭strawberrie


    Office of the ombudsman?
    GalwayGirl26 wrote: »
    The Department.


  • #6
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭TheDriver


    Your union are good for this


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  • #7
    Beaulieu
    Registered Users, Registered Users 2 Posts: 403 ✭✭Beaulieu


    Sorry to hear that Galway Girl. For my own part I have found them to be extremely co-operative. PM me if you like for more details.


  • #8
    solerina
    Registered Users, Registered Users 2 Posts: 2,435 ✭✭✭solerina


    It really does depend on what part of the country you are in, I know in my area when you ring the current person is lovely and very helpful, however the one she replaced a few years ago was horrible and never wanted to help no matter what you were asking about. Could you ask to deal with a supervisor OP ???


  • #9
    kala85
    Registered Users, Registered Users 2 Posts: 1,911 ✭✭✭kala85


    Find out who is the AP or PO Or heo in that section and speak to them


  • #10
    Alex Meier
    Closed Accounts Posts: 663 ✭✭✭Alex Meier


    They're a law unto themselves in DES payroll.

    Left a colleague of mine short on Xmas Eve last year by paying him only about 20% of his wage.

    No one is held accountable or responsible.


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