Car rental headache

Tigger

so i rented a car this morning booked two days ago and expected a "Insignia type"
apparently the one i got was an "insignia type" but i was surprised
which of these "insignia type cars" was i surprised to learn make up the vast majority of their fleet

Tigger

Mazda 6

Had a guy on the phone there who refused point blank to say the words group D car, large family car or small family car

Tigger

Mazda 6

"all our insignia types are Jettas at the moment"
i had called in on Monday in person and the Guy told me i was getting a superb "probably" I though cool a Superb or an Insignia, you could put a Jetta in the boot of a Superb

Is there anywhere good for car hire in Ireland that don't muck you around like this?

Tigger

Mazda 6

well it seems i'm not the only one
anyhows be aware that renting an "Insignia Type" will get you a Jetta and that ringing up to complain just gets you a PFO.

ShaunieVW you only wouldn't be surprised because you probably sell them to this crowd

Henry Ford III

Mazda 6

Your mistake was accepting the Jetta. I'd have insisted on a discount.

Tigger

Mazda 6

Henry Ford III wrote: »

Your mistake was accepting the Jetta. I'd have insisted on a discount.

thats what my brief told me but they were at my house even tho i'd asked to collect at the depot and i would have been late for work

Tigger

Mazda 6

which poster has the small jetta far away passatt photo sig
i want it

Jesus.

Mazda 6

Tigger wrote: »

Is there anywhere good for car hire in Ireland that don't muck you around like this?

A friend of mine home from the US recently was charged 1.5k to hire out a Pug for 10 days. 150 quid a day for a 1.6 diesel

Tigger

Mazda 6

Jesus. wrote: »

A friend of mine home from the US recently was charged 1.5k to hire out a Pug for 10 days. 150 quid a day for a 1.6 diesel

Jesus; i'm paying 22

Jesus.

Mazda 6

I don't feel as sorry for you now Tigger :P

quadrifoglio verde

Tigger wrote: »

Jesus; i'm paying 22

Bounce that thing of the limiter and burn off as much of the tyres as possible.

Tigger

Mazda 6

quadrifoglio verde wrote: »

Bounce that thing of the limiter and burn off as much of the tyres as possible.

naw i'm gonna whinge on social media instead and its not the cars fault
its acually a nice car but i need to collect three lads at the weekend and there's a reason there are no jetta taxis
and it don't make "adequate power" as Rolls would put it.

ba_barabus

Mazda 6

Tigger have you been talking to yourself mostly in this thread as I'm really confused

Was ShaunieVW posting here? I can't see his posts if he did and usually I can

Tigger

Mazda 6

he posted mazda 6 on the poll
since he knows cars i assume its because he's a vdub person

which do you think dosen't fit in the "Insignia type" car bracket
i did the poll because i'm gonna sue for false description and before i go to the trouble i want to see if the other petrol heads on here agree that its not a "Insignia type car" its a golf with a boot

ba_barabus

Mazda 6

Tigger wrote: »

he posted mazda 6 on the poll
since he knows cars i assume its because he's a vdub person

Never thought of that!

Jesus.

Mazda 6

quadrifoglio verde wrote: »

Bounce that thing of the limiter and burn off as much of the tyres as possible.

Did that in a rental before and the damn thing went into limp mode for a whole day

Tigger

Mazda 6

Jesus. wrote: »

Did that in a rental before and the damn thing went into limp mode for a whole day

i thought you'd have been more well behaved
puts a different spin on WWJD

savagethegoat

Mazda 6

I always book a super-mini and thus far have always got something bigger, sometimes a lot bigger.

Tigger

Mazda 6

savagethegoat wrote: »

I always book a super-mini and thus far have always got something bigger, sometimes a lot bigger.

absolutely thats the smart way and only once have i ever got the supermini that way its the clever way to do it i believe now that i'd have got a jetta in the mini super mini , small family or (as i wanted) the large family car bracket. if id just wanted transport i'd have gone that route

but my mondy needed attention and i got pissed me off so i thought "i'll spend a few hundred to cheer me up with an "insignia type" car for a couple of weeks

R.O.R

Mazda 6

Doesn't surprise me that a rental car would count a Jetta as a Mondeo/Insignia type car, they do the same with Octavia and Fluence.

No amount of arguing with them will get them to admit any different.

Computer says it's a Passat/Insignia size, so that's what it is. Qashqai is another one too.

kirving

Mazda 6

The Jetta is a smart choice from the rental company's perspective. Everyone will tell you that a Focus is smaller than a Mondeo, but most won't immediately see the difference between a Jetta and a Passat.

Tigger

Mazda 6

R.O.R wrote: »

Doesn't surprise me that a rental car would count a Jetta as a Mondeo/Insignia type car, they do the same with Octavia and Fluence.

No amount of arguing with them will get them to admit any different.

Computer says it's a Passat/Insignia size, so that's what it is. Qashqai is another one too.

Ok but the euro commission in car catagorys must count for something
I appreciate your input as a fleet person tho
I have their ops manager admitting I have a point on record tho

Tigger

Mazda 6

Kevin Irving wrote: »

The Jetta is a smart choice from the rental company's perspective. Everyone will tell you that a Focus is smaller than a Mondeo, but most won't immediately see the difference between a Jetta and a Passat.

The Jetta is small the passatt is far away

Jesus.

Mazda 6

R.O.R wrote: »

Doesn't surprise me that a rental car would count a Jetta as a Mondeo/Insignia type car, they do the same with Octavia and Fluence.
No amount of arguing with them will get them to admit any different. Computer says it's a Passat/Insignia size, so that's what it is. Qashqai is another one too.

But how can they say a Jetta is the same size as the Passat that they have in the Insignia bracket? Doesn't the fact that the Passat is the next VW up the range disprove that?

testicle

Tigger wrote: »

thats what my brief told me but they were at my house even tho i'd asked to collect at the depot and i would have been late for work

Ah Enterprise!

Tigger

Mazda 6

testicle wrote: »

Ah Enterprise!

https://www.youtube.com/watch?v=Oz8RjPAD2Jk

Tigger

Mazda 6

Jesus. wrote: »

But how can they say a Jetta is the same size as the Passat that they have in the Insignia bracket? Doesn't the fact that the Passat is the next VW up the range disprove that?

The Jetta on my insignia type rental contract disagrees with you

mickdw

Mazda 6

Tigger wrote: »

The Jetta on my insignia type rental contract disagrees with you

Could you not insist on it being swapped out. You only accepted it as they would have left you late for work day one.

XR3i

all those cars are the same

Tigger

Mazda 6

XR3i wrote: »

all those cars are the same

Which cars?
A Jetta is much smaller than a insignia
Much slower also I do 160+ a day o need a bit of comfort
A Jetta is tiny
Bit like an xr3i to an xr4i

Jesus.

Mazda 6

Tigger wrote: »

Much slower also I do 160+ a day o need a bit of comfort

You better batten down the hatches Tigger. When the HHB get wind of the fact you go over 100mph every day they'll ride you down and cut you to pieces

Tigger

Mazda 6

Jesus. wrote: »

You better batten down the hatches Tigger. When the HHB get wind of the fact you go over 100mph every day they'll ride you down and cut you to pieces

Km per day not per hour

savagethegoat

Mazda 6

isn't a Jetta a Golf with a boot?

Tigger

Mazda 6

No apparently it's an "insignia type" car
They just keep saying things like this over and over
Nowhere on their site does it suggest that a Jetta is a insignia and as I said earlier I can't even swap it out because all their "available" "insignia type" cars are Jettas

endacl

Jesus. wrote: »

A friend of mine home from the US recently was charged 1.5k to hire out a Pug for 10 days. 150 quid a day for a 1.6 diesel

Well, paying was just daft. You'd buy a car for half that amount that would do for 10 days. Even paying a year's insurance.

Tigger

Mazda 6

ffs i've just noticed the tax is up on it on monday

keithclancy

Jesus. wrote: »

A friend of mine home from the US recently was charged 1.5k to hire out a Pug for 10 days. 150 quid a day for a 1.6 diesel

Americans main mistakes.

- They want to drive an Automatic

- They book on a US Website which doesn't include the basic insurance as some North American credit cards cover this but many rental companies don't accept it so they have to get basic and then usually they'll take out excess cover as well.

Was at a desk of a well known rental company in Dublin airport, I'd paid 11 euros per day was given a Ford Focus automatic (had booked the smallest car)

An American lad next to me ended up paying 600 euros extra as the site he booked with didn't include any insurance at all so he had to take the rental companies.

If your booking always book on a European website, if you see a particularly cheap rental quote via Kayak or something double check whats included very carefully !!

Jesus.

Mazda 6

endacl wrote: »

Well, paying was just daft. You'd buy a car for half that amount that would do for 10 days. Even paying a year's insurance.

He thought his USA insurance would cover him here but apparently every Country in the World would be covered except Ireland and India. So when they told him this he was standing at the desk in Dublin airport with wife & four kinds in tow. Should have found all this out before he left the States of course but by this time he couldn't go looking to buy a car

What is it with Ireland & insurance that even other Country's companies don't want to touch us?

Americans main mistakes.

He's Irish

ba_barabus

Mazda 6

Tigger wrote: »

ffs i've just noticed the tax is up on it on monday

Call them and explain that you'd like a "taxed Insignia type Insignia"

Valetta

Jesus. wrote: »

He thought his USA insurance would cover him here but apparently every Country in the World would be covered except Ireland and India. So when they told him this he was standing at the desk in Dublin airport with wife & four kinds in tow. Should have found all this out before he left the States of course but by this time he couldn't go looking to buy a car

What is it with Ireland & insurance that even other Country's companies don't want to touch us?



He's Irish

We drive on the wrong side of the road.

Jesus.

Mazda 6

Valetta wrote: »

We drive on the wrong side of the road.

To be honest I shouldn't have asked that question. Every single day at the airport roundabout I see new cars (rentals) going around it in the wrong lanes and I've seen many's a tip and near miss too. Its often the first roundabout Americans have ever seen and they don't know what to do.

No wonder their insurance companies don't want to cover them!

keithclancy

OSI wrote: »

I would guarantee that's bull****. Not a hope his US insurance would cover him to drive any car in any country.

Some Credit Cards have insurance that cover it for renting.

Even some European cards have Insurance for renting:
http://www.anwb.nl/creditcard/auto-huren

ANWB Gold card covers 750 euros of own risk and also covers unfair charges with the rental company.

keithclancy

OSI wrote: »

That's just excess cover, the same thing you can buy for 20quid. You'd still be required to pay for the hire companies insurance.

Yes I know that, read above, some North American credit cards cover the whole thing, the Basic as well as the CDW.

BTW If you can point me to an excess policy that covers you worldwide for 20 euros a year that would be awesome.

Tigger

Mazda 6

ba_barabus wrote: »

Call them and explain that you'd like a "taxed Insignia type Insignia"

they don';t have insignias
they have jettas that they say are the same as insignias

megabantz

Mazda 6

quadrifoglio verde wrote: »

Bounce that thing of the limiter and burn off as much of the tyres as possible.

Burning rubber is exactly what you don't want to do unless you want to fork out for 4 brand new goodyear tyres?? :P

I used to work in a car rental company and I was shocked to see people being charged 150 quid for a new tyre cause they "burned a little rubber"

keithclancy

megabantz wrote: »

Burning rubber is exactly what you don't want to do unless you want to fork out for 4 brand new goodyear tyres?? :P

I used to work in a car rental company and I was shocked to see people being charged 150 quid for a new tyre cause they "burned a little rubber"

Better you treat the rental as you would your own car, I've never had a problem, the one time there was damage that wasn't marked on the sheet they checked their records and it was pre-existing.

It's clowns doing these sorts of things that ruin it for everyone else

mickdw

Mazda 6

keithclancy wrote: »

Better you treat the rental as you would your own car, I've never had a problem, the one time there was damage that wasn't marked on the sheet they checked their records and it was pre-existing.

It's clowns doing these sorts of things that ruin it for everyone else

Am I right in thinking that if you take the full insurance from the hire company that you can basically hand it back on its roof?

keithclancy

mickdw wrote: »

Am I right in thinking that if you take the full insurance from the hire company that you can basically hand it back on its roof?

I had a friend do this once, it only covers accidental damage. It ended badly as it was Spain and apparently they have a load of insurance fraud there