Irish Water delay issuing TIN

icianom

After a huge number of delays from Irish Water (you guys didn't think I had registered before the cut off when I had by a few months and even paid bills before the June registration period), I was only issued my TIN number about 2 weeks ago and it delivered today. The cut off point to enter it in to get the money was 5pm and I arrived home at 5:15pm. The website and call line are down and now I can't get my 100 euro.

Will I be able to get this? I already had to spend somewhere near €15 on the phone with Irish Water in September to correct the issue with the account not qualifying and don't want to have to call again if I can help it. I know this is a Welfare issue with the people issuing the grant but still wouldn't mind being reassured.

Irish Water: Amy A

Hi icianom,

Thanks for contacting us.

As TINs are issued by the Department of Social Protection, we would suggest that you contact their Water Grant Support Team for further clarification on your query.

Their contact number is 1890 100 043 and their phone lines are open from 9:30am-5pm, Monday to Friday. You can read more on the Water Conservation Grant here.

I hope this helps.

Kind regards,
Amy.

lorkelly

I register in June for the water charges got my bill paid it and then when it came for applying for the grant I did so in plenty of time to be told my account wasn't valid..so I called the water support team who said they have rectified it and that I should receive my tin number in 10 days it's now two months and have spent 25 euro on phone credit ringing both companies to see what the problem is and it's still not here..I was told to ring back when I get the letter with the tin number ..I was told that it shouldn't matter about the end date with the grant it didn't apply to me because I still have my received the letter. .its getting to be a bit of a joke at this stage

Irish Water: Mairead

Hi lorkelly,

We can certainly look into this matter for you, if you would like to provide the following details by private message:

- Name;
- Address; and
- Contact number.

Kind regards,
Mairead