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Urgent replacement of a corrupt bank card

  • 23-11-2015 11:37am
    #1
    gymr13
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi,
     
    I have been experiencing issues with my BOI VISA debit card since Saturday 21/11/15. It is not working at ATM or chip and pin.
     
    I am heading abroad on the 01/12/15 and due to having no other bank card to withdraw cash or pay for purchases, I am depending on my VISA debit card to be working for my trip. I explained the urgency of the situation and was informed that there was no way to get a new card issued any quicker than 7-10 working days. Do BOI not have a procedure for resolving an urgent situation such as this? 
     
    Many thanks,

    gymr13


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Afternoon gymr13, 

    Thank you for getting in contact with us and welcome to Boards.ie.

    The time frame given is correct and regrettably, we do not have a express service for sending a card. The card maybe with you prior to your travel date however, we would be unable to guarantee this. 

    We are sorry for any inconvenience this may cause you. 

    Thanks, 
    Elaine 


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