Failure to send a correct bill since the start of the year

ianobrien

To whom it may concern,

This is my last chance to get a problem that I have with my bills since the first bill came out. I have tried phoning, emailing and writing and the problem is not resolved (despite being told otherwise)

The problem started when I registered last year at an address. I moved out just before Christmas and I phoned Irish Water on December 30th to inform them. I then registered a new address in mid January when I moved in. The first bill  (for Q1) that I got was for the old address. I phoned and I was told to ignore it and they'll send out a new bill. The new bill for Q1 came, and it had the Q1 for the new address and still had the charge for Q1 for the old address. Multiple phone calls, emails and letters later failed to get the problem resolved. After the Q2 bill came, I was told that there was a note on the account about this and it would be solved for Q3. The Q3 bill has just arrived and the same charge is still there!

I have been consistently paying for water usage in the current address, but I am not paying for the Q1 charge that I did not use. I want to get this sorted as I want to be able to show that I am paying Irish Water (as I am renting).

Any help on this is appreciated as this is my last chance to get this sorted as letters, emails and phone calls have not worked!

Irish Water: Aaron P

Hi ianobrien,

Thank you for getting in touch.

I will certainly look into this for you. Would you mind sending the following details by private message and I will investigate further?

-Name;
-Address and;
-Contact number

Thanks in advance,
Aaron

ianobrien

Irish Water: Aaron wrote: »

Hi ianobrien,

Thank you for getting in touch.

I will certainly look into this for you. Would you mind sending the following details by private message and I will investigate further?

-Name;
-Address and;
-Contact number

Thanks in advance,
Aaron

PM sent there

Ian

Irish Water: Aaron P

Hi ianobrien,

Thanks for that.

A member of the team will respond to your private message as soon as possible,

Kind regards,
Aaron

ianobrien

Irish Water: Aaron wrote: »

Hi ianobrien,

Thanks for that.

A member of the team will respond to your private message as soon as possible,

Kind regards,
Aaron

Got that PM and sent the reply.

Irish Water: Niall

Hi ianobrien,

ianobrien wrote: »

Got that PM and sent the reply.

Thank you for providing that update. I can confirm that we have received your PM and a member of our team will respond to your query in due course.

Kind regards,
Niall

ianobrien

Any update on this or is it like the other communications from Irish Water?

Irish Water: Mairead

Hi ianobrien,

A member of our team will respond to your query by PM in due course.

Kind regards,
Mairead

ianobrien

Just got a PM there to say my account is in order. This is clearly incorrect to the matter is not resolved and not closed. I have now exhausted every communication channel they have to get this solved.

If Irish Water insist that everything is correct, then i believe they are incorrect (and have the paper trail to defend this view). I will not be paying for the water that I did not use, but will continue to pay for the water I have used.

Mods this can be marked closed but unresolved if needed.