Consumer right - purchase online for in store collection?

danindub

Right to the point.

If you buy something online, you have 14 days during which you can return item, even if you've opened it, as long as it's "as new". This is to allow you for inspection of an item, as you would in a shop, before making your purchase.

Now it makes me wonder, what if I purchase item online and opt for in-store collection? Contract is technically made online so I still should be allowed to return it within 14 days (contract occurred without inspection of an item), right?

seamus

Nope, it's not covered by the distance selling regulations. You have the ability to inspect and reject the goods at the premises (i.e. before concluding the contract).

Here: http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083&rid=1 (page 3)

The definition of distance contract should cover all cases where a contract is concluded between the trader and the consumer under an organised distance sales or service provision scheme, with the exclusive use of one or more means of distance communication (such as mail order, Internet, telephone or fax) up to and including the time at which the contract is concluded. That definition should also cover situations where the consumer visits the business premises merely for the purpose of gathering information about the goods or services and subsequently negotiates and concludes the contract at a distance. By contrast, a contract which is negotiated at the business premises of the trader and finally concluded by means of distance communication should not be considered a distance contract. Neither should a contract initiated by means of distance communication, but finally concluded at the business premises of the trader be considered a distance contract.

danindub

Great, thank you! Most appreciated.