Payment Query

Cookie_Dough

Hi,

I have paid the full amunt of my bill earlier this week however is is still showing as unpaid when I check online. I have paid the full balance due to date.

The transacton is showing up on my bank statement so there's no problem on the banks side. I would have expected the payment should be showing on your site by now.

This is very concerning as I did not receive any email from you confirming payment either.
Can you confirm when the website will show this bll as being paid.

Also, just to note the website is very misleading as the first pop up I get when I log in is to pay the balance so it could lead people to believe that payments have not gone through so may lead to multiple unneccessary payments.

Thank you

Irish Water: Mairead

Hi Cookie_Dough,

Thanks for getting in touch with us.

While your payment may have been received, it can take several days for a payment to process and show on your account after making a payment and show your balance is cleared.

However, if you would like us to look into this for you, please PM the following details:

- Name;
- Address; and
- Contact Number;


Kind regards,
Mairead

Cookie_Dough

Irish Water: Mairead wrote: »

Hi Cookie_Dough,

Thanks for getting in touch with us.

While your payment may have been received, it can take several days for a payment to process and show on your account after making a payment and show your balance is cleared.

However, if you would like us to look into this for you, please PM the following details:

- Name;
- Address; and
- Contact Number;


Kind regards,
Mairead

Hi Mairead,

Thanks for your quick reply. I will leave it until next week and if it still hasn't showed I will pass on my details.

Thanks

Irish Water: Amy A

Hi Cookie_Dough,

Thanks for getting back to us.

If the payment doesn't show on your online account in the next few days, please don't hesitate to let us know and we will be happy to investigate this further for you.

Kind regards,
Amy.