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Why don't you advise your customers of the cost of a 1890 number in advance(or on you

  • 17-11-2015 9:22pm
    #1
    timc1
    Registered Users, Registered Users 2 Posts: 51 ✭✭


    Hi,

    We have spent over E20 on hold to your sales department, customer service department and technical department over the past 2 weeks.  Your service has been awful too, in every department, hence we were on the phone to your departments for over 2 hours in total. 

    Why don't you advise your customers of the cost of a 1890 number in advance(or on your website)? Yes, I am aware one can email and contact using other mediums however this is not as effective.

    Looking forward to your response.

    Kind regards,

    Tim.


Comments

  • #2
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    It is on their website - call charges.

    Did you check their call rates when you signed up to Eircom? 

    I do agree that an 1890 number is no longer 'lo-call'.


  • #3
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    timc1 wrote: »
    Hi,

    We have spent over E20 on hold to your sales department, customer service department and technical department over the past 2 weeks.  Your service has been awful too, in every department, hence we were on the phone to your departments for over 2 hours in total. 

    Why don't you advise your customers of the cost of a 1890 number in advance(or on your website)? Yes, I am aware one can email and contact using other mediums however this is not as effective.

    Looking forward to your response.

    Kind regards,

    Tim.
    Hi tim

    The call charges can be found here: https://www.eir.ie/group/pricing/call_charges/

    The only department that has a charge for 1890260260 is the technical support team

    The customer care team can be contacted on free phone 1901 and sales on free phone 1800500300

    I will pass on your feedback to online operations.

    Thanks
    Al


  • #4
    Mezcita
    Registered Users, Registered Users 2 Posts: 2,328 ✭✭✭Mezcita


    eir: Alan wrote: »
    timc1 wrote: »
    Hi,

    We have spent over E20 on hold to your sales department, customer service department and technical department over the past 2 weeks.  Your service has been awful too, in every department, hence we were on the phone to your departments for over 2 hours in total. 

    Why don't you advise your customers of the cost of a 1890 number in advance(or on your website)? Yes, I am aware one can email and contact using other mediums however this is not as effective.

    Looking forward to your response.

    Kind regards,

    Tim.
    Hi tim

    The call charges can be found here: https://www.eir.ie/group/pricing/call_charges/

    The only department that has a charge for 1890260260 is the technical support team

    The customer care team can be contacted on free phone 1901 and sales on free phone 1800500300

    I will pass on your feedback to online operations.

    Thanks
    Al
    From Saynotto1890.com

    "Eircom Broadband
    • Customer Service 1890260260 – Call Instead 017015609 (or you could try 01678 8888,but you may have to ask to be put through to Broadband support)
    • Or try 1901, then enter your telephone number when asked, then option 3, then option 2."


  • #5
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Hi op all you need to do is search for the international phone number.

    It will be a landline so thus cost you nothing.....


  • #6
    db
    Registered Users, Registered Users 2 Posts: 1,105 ✭✭✭db


    Use saynoto1890 and find the geographical alternative to the 1890 number.  It has alternatives to most 1850, 1890 and 0818 numbers. All companies who use these numbers should give the geographical number alongside the callsave but most don't.


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  • #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Thanks for the advice guys,

    There is also an option to call 01 6714444 if you would prefer to call a landline.

    Thanks
    Al


  • #8
    timc1
    Registered Users, Registered Users 2 Posts: 51 ✭✭timc1


    eir: Alan wrote: »
    Thanks for the advice guys,

    There is also an option to call 01 6714444 if you would prefer to call a landline.

    Thanks
    Al
    Thanks for the advice guys.  I still believe your customers should not be ripped off for calling your technical support, it should be complementary(1800) 'as part of your service'.


  • #9
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    timc1 wrote: »
    eir: Alan wrote: »
    Thanks for the advice guys,

    There is also an option to call 01 6714444 if you would prefer to call a landline.

    Thanks
    Al
    Thanks for the advice guys.  I still believe your customers should not be ripped off for calling your technical support, it should be complementary(1800) 'as part of your service'.
    No problem timc1

    I'll ensure your feedback reaches eir operations

    Thanks
    Al


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