Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Recurring service problem

  • 15-11-2015 10:37pm
    #1
    TopTec
    Registered Users, Registered Users 2 Posts: 1,167 ✭✭✭


    Interruptions to broadband signal, sometimes with no phone service, is becoming more common. The issue has gone on for 2 years. It happened yesterday evening and is now happening this evening. 3 times last week. It lasts from a few minutes to 15 to 20 minutes, and very occasionally for longer.

    It ALWAYS happens during windy conditions. One of your engineers called about a week ago after I made another report but could find no issues on the line. The line to me passes runs along a lane and through lots of trees and although your engineers told me in the summer they would trim back some of the branches they never did and never returned. Over the summer a local farmer and I trimmed back ones we could reach.

    Your engineer told me to continued reporting the stoppages until the issue was resolved,

    Please get this sorted... I am losing patience


Comments

  • #2
    TopTec
    Registered Users, Registered Users 2 Posts: 1,167 ✭✭✭TopTec


    No phone service from 1pm for 35 mins, broadband also down.

    TT


  • #3
    TopTec
    Registered Users, Registered Users 2 Posts: 1,167 ✭✭✭TopTec


    Is there anyone from EIR going to respond or is this a pointless forum?? 2 days and waiting.... why bother claiming a 12 hour response time? Lost service again this afternoon.

    TT


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Apologies for the delays TopTec 


    I'm sorry to hear of the technical issue you are experiencing. If you would like to PM me your eir account number I will be happy to look in to this for you.


    Thanks
    Al


Advertisement