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HKC Alarm

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  • 12-11-2015 11:56am
    #1
    KokaKola
    Registered Users Posts: 13 ✭


    Hi,

    I was wondering if you can help me with a few questions. I have just bought a house with a 10 year old HKC Alarm. I have no codes and was looking to turn the alarm back on, it had battery fault displayed. I have replaced the battery and tried defaulting the panel. When re-activating the alarm it says "Engineer Locked" and none of the default codes work?

    Is there any way of getting this panel back on line, will HKC supply new chip?


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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You will need an engineer to default the panel for you. Some of the staff in HKC try to tell people they need to be returned to them. They don't.


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    #3
    KokaKola
    Registered Users Posts: 13 ✭KokaKola


    Okay thanks, is there anyway I can get the engineering code? Do you get them if you buy a new panel?

    I am a an Electrical Engineer therefore very comfortable installing and configuring the panel, but can't get the codes?


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Unfortunately we are no longer allowed help you here with engineer codes.
    A new panel would come with the factory default codes but the panel can be defaulted by a good engineer.


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    #5
    KokaKola
    Registered Users Posts: 13 ✭KokaKola


    Ok, many thanks for your help and quick response, very impressed. Will come back again if any problems with the new panel.


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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Your welcome.


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    #7
    123JohnJoe123
    Registered Users Posts: 5 ✭123JohnJoe123


    Hi Lads. I cant figure out how to use this website.....I have a HKC 10/70 hybrid panel with a proximity tag for the keypad. There are no instructions how to program this proximity tag in order for the RKP to recognise it. Does anyone know how to do this? It 'beeps' when I bring it near the RKP but does not arm/disarm it.


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Have you engineer access to this panel?


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    #9
    123JohnJoe123
    Registered Users Posts: 5 ✭123JohnJoe123


    KoolKid wrote: »
    Have you engineer access to this panel?
    Yes. It's a new alarm I have installed.I have full access


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    #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You should then be able to goto users and enable /enrol your fob.


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    #11
    123JohnJoe123
    Registered Users Posts: 5 ✭123JohnJoe123


    KoolKid wrote: »
    You should then be able to goto users and enable /enrol your fob.

    Thank you. I will try that later today and let you know


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    #12
    123JohnJoe123
    Registered Users Posts: 5 ✭123JohnJoe123


    123JohnJoe123 wrote: »
    Thank you. I will try that later today and let you know

    That worked. Thank you again for your help. One last question if you have time to answer. I didn't buy the mobile phone card that text or rings when there is an alarm because I wasn't sure if it was subscription based or not. Do you know if it is subscription based and if it isn't, is it easy to program? Could I contact you again through this page if I run into problems if I decide to buy one?


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    #13
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If you use HKCs managed sim card you do have to pay a subscription for the use of that or their apps. A prepay sim will usually work out cheaper.
    Ofcourse, come back to me here anytime if you need any help or info.


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    #14
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    123JohnJoe123 wrote: »
    That worked. Thank you again for your help. One last question if you have time to answer. I didn't buy the mobile phone card that text or rings when there is an alarm because I wasn't sure if it was subscription based or not. Do you know if it is subscription based and if it isn't, is it easy to program? Could I contact you again through this page if I run into problems if I decide to buy one?

    You can use a GSM-Q which you provide your own sim card for.
    Another option is a DTV which uses your phone line for voice.
    Both are easily installed once you have the engineer code.

    www.altor.ie



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    #15
    123JohnJoe123
    Registered Users Posts: 5 ✭123JohnJoe123


    Thank you for that.


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    #16
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    123JohnJoe123 wrote: »
    Thank you for that.

    No problem, if you have any other questions give us a shout :)

    www.altor.ie



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