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Over charged

  • 05-11-2015 6:47pm
    #1
    raze_them_all_
    Registered Users, Registered Users 2 Posts: 6,776 ✭✭✭


    Signed up two months ago on that first 6 months 30 euro deal, both my bills since then have been 44.50 and 48.45 including vat, now the first one i thought fair enough, prob a going to be a bit higher with connection fee but the second shouldn't surely be almost 50 euro? 

    Tried to contact customer service but gave up after sitting idle in chat for 20 mins, anyone here able to check that for me?


Comments

  • #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    raze_them_all_ wrote: »
    Signed up two months ago on that first 6 months 30 euro deal, both my bills since then have been 44.50 and 48.45 including vat, now the first one i thought fair enough, prob a going to be a bit higher with connection fee but the second shouldn't surely be almost 50 euro? 

    Tried to contact customer service but gave up after sitting idle in chat for 20 mins, anyone here able to check that for me?
    Sorry to hear this raze_them_all

    Feel free to PM me your eir account number and I'll look in to this for you further.

    Thanks
    Al


  • #3
    raze_them_all_
    Registered Users, Registered Users 2 Posts: 6,776 ✭✭✭raze_them_all_


    any more on this Alan?


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Hi raze_them_all_



    Apologies for the delays,


    Yes I see that there was a little admin issues in adding promotion price. I have arranged credit of €30 off your existing balance and your next bill will reflect the €15 discount for the next 4 months.


    Apologies for any inconvenience caused.


    Al


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