Rationel and Sean Doyle Windows - After sales service and warranty?

mrrobot

Hi all,

Just wondering how Rationel and Sean Doyle Windows stack up in terms of after sales support and whether or not any issues were quickly rectified. Currently looking at getting triple glazed Alu Clad on a new build and have narrowed it down to these two.

Thanks for your help!

DOCARCH

Mod Note: Experiences...good, bad or indifferent...by PM only.

Stocking Man

could people PM me any experiences with these companies also, thanks

corcadorcha

I have same question. Please PM me comments also.
Thanks,

ml100

corcadorcha wrote: »

I have same question. Please PM me comments also.
Thanks,

Me too!

mel o

Me too, if you don't mind.

At foundation level and ust starting to look around for windows. Looked at Grady's windows and doors today but I really didn't like the hinges on the french doors and composite front doors. Also getting price from Munster but would like to get a few prices.

tomcrows

DOCARCH wrote: »

Mod Note: Experiences...good, bad or indifferent...by PM only.

Why can't people discuss their experiences?

DOCARCH

tomcrows wrote: »

Why can't people discuss their experiences?

Because (some) companies like sending solicitors letters threatening to sue Boards! BTW, the companies named in the OP have not done this.

In addition, in the past, companies have set up accounts on Boards (pretending to be Joe Public) and posting that Company A is fantastic (their own company), but, Company B is crap (their competitors)!

That's basically why.

BryanF

tomcrows wrote: »

Why can't people discuss their experiences?

Hi please familiarise yourself With the forum charter http://www.boards.ie/vbulletin/showthread.php?t=2055036302

tomcrows

Got it, thanks!

fatty pang

tomcrows wrote: »

Why can't people discuss their experiences?

Windows seem to be a far more sensitive product then anything else. As long as you are not looking for opinions on triple-glazed suppliers you will find nearly 250 posts of opinion on double-glazed windows in the DIY sub-forum - http://www.boards.ie/vbulletin/showthread.php?t=2054905532

There appears to be a rather more relaxed regime in that parish.

Banbh

Wouldn't an internet site where people can discuss their experiences regarding products and services be a great idea?

Metric Tensor

It would - but a legal nightmare!

Do you remember the short lived "rate your solicitor" website?

Bad_alibi

Metric Tensor wrote: »

It would - but a legal nightmare!

Do you remember the short lived "rate your solicitor" website?

Do you think there would of been as much fuss if it was rate your mechanic or roofer. Those boys don't like the revenue stream taking a hit.

Metric Tensor

Or teachers! One already exists for them and there seems to be no push to have it taken down!

DOCARCH

Banbh wrote: »

Wouldn't an internet site where people can discuss their experiences regarding products and services be a great idea?

Why not start you own and see how you get on?

Metric Tensor wrote: »

It would - but a legal nightmare!

Yip

Banbh

Why not start you own and see how you get on?

Nice.

JonathonS

Banbh wrote: »

Wouldn't an internet site where people can discuss their experiences regarding products and services be a great idea?

Unfortunately www.ebuild.co.uk has closed but the archive is still a good source of info on specific companies. Even though its UK-based, comparisons such as this are interesting: http://www.ebuild.co.uk/topic/17265-comparison-of-window-quotes/

Apart from that it is a mine of information, although probably not for much longer.....

mike_2009

FYI - There is a new forum called buildhub.org.uk that continues what ebuild did (in spirit anyway):

Now any window recommendations aren't necessarily going to translate over to Ireland as half the battle is getting good installers but it might offer some technical advice in one of the sub forums.

JonathonS

mike_2009 wrote: »

FYI - There is a new forum called buildhub.org.uk that continues what ebuild did (in spirit anyway):

Yes, I see a lot of the same contributors are active on there, brilliant.

fatty pang

Banbh wrote: »

Wouldn't an internet site where people can discuss their experiences regarding products and services be a great idea?

Indeed. How does the average consumer differentiate between a 'peach' and a lemon' given the 'information asymmetry' in this market ?

(Although you’d honestly wonder about the actual degree of asymmetry between punter & professional in the window industry when one of the companies mentioned had the display below at last years Dublin SelfBuild exhibition despite; a) having no connection with Nordan, b) Nordan never having manufactured in Ireland :eek:)

BryanF

http://www.boards.ie/vbulletin/showthread.php?t=2055036302

Some posts deleted and thread Closed as outlined in Section 3 of the charter.