Canceled within 14 days remorse , No email confrimation

roadrunnermick

Hi Eir 

We setup broadband  and telephone to an incorrect address, as the system could not find our address . The tech arrived as we have no telephone line and advised  us to contact ye guys to cancelled 

I canceled  via telephone a few days ago but received no email confirmation 

If I PM you some account details can you just confirm its correctly canceled , before I call ye to setup a new connection

Cheers 

roadrunnermick

Just an FYI  we got the modem , do we return this  and if so , how do we do that ?

Thanks 

eir: Alan

Hi roadrunnermick

Please PM me the eir account details and I will ensure this is cancelled correctly

Thanks
AL

roadrunnermick

HI Alan PM sent 

thanks for your help 

very appreciated

eir: Alan

roadrunnermick wrote: »

HI Alan PM sent 

thanks for your help 

very appreciated

No bother roadrunnermick

That's all closed off now - account officially terminated

Please return modem to

Free Post
Eir logistics
Cragg Avenue
Clondalkin
Dublin 22

Cheers

Al

roadrunnermick

Brill thanks again

Last question , As your Web site cannot find the address on my house , should i call up your sales line and set it up that way as we have no phone line 

eir: Alan

roadrunnermick wrote: »

Brill thanks again

Last question , As your Web site cannot find the address on my house , should i call up your sales line and set it up that way as we have no phone line 

Yes that's one way you can do it roadrunnermick - Free phone 1800500300

You could also try Instant WebChat at www.eir.ie/chatnow

Thanks
Al

roadrunnermick

Hi Eir, 

I contacted the Sales channel good few times , as the house had a telephone line which inactive     years ago , they had to send this on to there back office team to find some ref number for the line , they cannot find the address either 
It's now being 8 days and no word back from this back office team that was sopose to email or text me 

Can you help with this please as all I simple want to do is get broadband and phone  

eir: Alan

roadrunnermick wrote: »

Hi Eir, 

I contacted the Sales channel good few times , as the house had a telephone line which inactive     years ago , they had to send this on to there back office team to find some ref number for the line , they cannot find the address either 
It's now being 8 days and no word back from this back office team that was sopose to email or text me 

Can you help with this please as all I simple want to do is get broadband and phone  

Hi roadrunnermick

Do you want to PM me your contact number and I'll call to discus a little further? I can't place the order myself but I can guide you in the right direction

Thanks
Al

roadrunnermick

Pm sent

Much appreciated 

eir: Alan

roadrunnermick wrote: »

Pm sent

Much appreciated 

Thanks for taking my call roadrunnermick

Let me know if you need anything in the future

Al