Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Return rights - Paypal Disputes

  • 29-10-2015 11:15am
    #1
    di11on
    Registered Users, Registered Users 2 Posts: 1,262 ✭✭✭


    Hi folks,

    I ordered 3 items from an online retailer, paid via Paypal and after 8 days received two of the items with one missing.

    After contacting the retailer - he informs me that the third item was unavailable but he can get it from China and it will take "2 weeks".

    So - he should have told me that the item was unavailable before dispatching - I never would have placed the order on this website had I known it would take 2 weeks to get this item (as I could have ordered it myself from China). For me, the order only made sense as a whole.

    So what is my position? Because of the principal of the thing - he chanced his arm and just dispatched what was available without informing me - I would like to send the two items back and receive a full refund including the original shipping charge and the return shipping charge. Also - I am fully aware that the third item may never arrive from China at which point I will have run out of options with Paypal.

    What am I entitled to and what would the likely outcome be if I initiate a Paypal dispute if the seller refuses to the above resolution?


Advertisement