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Broken Edwin Jagger

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  • 26-10-2015 5:11pm
    #1
    Registered Users Posts: 3,089 ✭✭✭


    When twisting the razor this morning to loosen it to change the blade,the connecting middle screw from the head of the razor to the handle disintegrated. :mad:

    What causes that ? I gues my only option is to buy a new razor ?

    What would you guys recommend around the 30-40 euro mark as a new razor for myself .

    Thanks


Comments

  • Registered Users Posts: 1,911 ✭✭✭hitemfrank


    Edwin Jagger have a good track record of replacing broken razors if it's as a result of a manufacturing defect.

    Send them an email with pictures and see how it goes.


  • Registered Users Posts: 3,089 ✭✭✭andrew1977


    hitemfrank wrote: »
    Edwin Jagger have a good track record of replacing broken razors if it's as a result of a manufacturing defect.

    Send them an email with pictures and see how it goes.

    Thank you, I have found a couple of email addresses for the, mailed them now , lets see if the reply with anything .

    Otherwise another one to be bought this week.


  • Registered Users Posts: 1,015 ✭✭✭Vote 4 Pedro


    Hi, EJ. replaced my broken razor without any drama, just wanted a pic by email, they sent out a free part.

    If your going to buy a new razor go for a Murker 34c, I think it's the best razor within that budget. feels better quality than the EJ. and it's very nice to use.


  • Registered Users Posts: 3,089 ✭✭✭andrew1977


    Hi, EJ. replaced my broken razor without any drama, just wanted a pic by email, they sent out a free part.

    If your going to buy a new razor go for a Murker 34c, I think it's the best razor within that budget. feels better quality than the EJ. and it's very nice to use.

    Thanks for the reply and recommendation on the new razor.
    I emailed EJ last night, got a reply back this morning to send pictures , some details etc to their repair department and they will be back to me within 3-5 working days. Lets see what happens.


  • Registered Users Posts: 3,089 ✭✭✭andrew1977


    Update from Edwin jagger today confirming they will send me a brand new razor in the post.

    Now that is what I call fantastic customer service, absolutely top drawer customer service.
    When it arrives I shall be thanking them and praising them on social media.
    You cannot fault their response to keep customer satisfaction.


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  • Registered Users Posts: 1,911 ✭✭✭hitemfrank


    Yes, indeed. Great customer service. If I ever find myself the position of buying a new DE I'll probably go with an EJ for their customer service record alone.


  • Registered Users Posts: 1,560 ✭✭✭Prenderb


    That IS fantastic. A company that stands over their products. Few and far between these days.


  • Registered Users Posts: 3,089 ✭✭✭andrew1977


    My new replacement razor arrived in the post today with a 5 pack of feather blades also.

    Fantastic customer service.Absolutely top drawer. Well done Edwin Jagger, you have a customer for life now.


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