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Gift experience voucher not honoured

  • 26-10-2015 12:44pm
    #1
    Marty McFly
    Registered Users, Registered Users 2 Posts: 11,224 ✭✭✭✭


    Hi thanks for taking the time to read this.

    So at Christmas 2013 I bought a gift experience voucher for my fiance with the voucher being valid for one year.

    But when we tried to use it in 2014 one more than one occasion we were told the item we had bought the experience for was out of action and they would extend the voucher into 2015.

    So in 2015 I emailed them twice to no reply. Until today that is were I got an automated response were they have renamed there business and no longer offer the experience I paid for.

    Before I get in contact them I just want to know what are my rights or am I right in thinking I have none?

    Thanks


Comments

  • #2
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    If they've set up a new business then you have no recourse. If it's just a rename I'd suggest trying small claims with all the evidence you can get in regard to calls etc.

    As a lesson to everyone else, cash is the gift that keeps on giving. You always take a risk buying vouchers.


  • #3
    Marty McFly
    Registered Users, Registered Users 2 Posts: 11,224 ✭✭✭✭Marty McFly


    MarkAnthony wrote: »
    If they've set up a new business then you have no recourse. If it's just a rename I'd suggest trying small claims with all the evidence you can get in regard to calls etc.

    As a lesson to everyone else, cash is the gift that keeps on giving. You always take a risk buying vouchers.


    How would I find out if it's a name change or a new business?

    They emailed me back under the old company name with a link to the new website with my activity no longer on it.

    I have all the email correspondence.

    I get what your saying about cash being king but in this case you couldn't even pay cash on the day you had to buy to experience voucher.


  • #4
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    Check through the CRO. PM me the business name if you're having trouble and I'll see if I can see for you.

    I'd do something else then tbh. Sorry to be harsh but these things are largely a con.


  • #5
    hardCopy
    Registered Users, Registered Users 2 Posts: 5,969 ✭✭✭hardCopy


    Did it involve a balloon? I've heard awful stories of vouchers bought for balloon trips.


  • #6
    Marty McFly
    Registered Users, Registered Users 2 Posts: 11,224 ✭✭✭✭Marty McFly


    hardCopy wrote: »
    Did it involve a balloon? I've heard awful stories of vouchers bought for balloon trips.

    Sorry no not a balloon I received another email informing me they no longer did my experience. If I had any further questions feel free to ask :rolleyes:

    I replied stating I'd like a refund so if I get no response I'll be starting a small claims procedure.


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