If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Customer service a joke

Cerocco · 2015-10-21 18:04:31

Today I had the misfortune of trying to contact your pay as you go customer support.As I tried to navigate through your web site it became very apparent that you don't like to give out customer support numbers too readily. Eventually after putting into the search box "pay as you go customer support phone number" on the…

21-10-2015 6:04pm

#1

Cerocco

Registered Users, Registered Users 2 Posts: 544 ✭✭✭

Join Date: September 2009

Posts: 395

Today I had the misfortune of trying to contact your pay as you go customer support.As I tried to navigate through your web site it became very apparent that you don't like to give out customer support numbers too readily. Eventually after putting into the search box "pay as you go customer support phone number" on the second page of the search a phone number appeared, so I phoned. Fast forward 3 different divisions and 20 minutes later I was given a 4 digit number to call and eventually got my problem sorted. For being a communications company your customer support is an absolute joke with the left hand not even knowing about the right never minding what it is doing. This is the last straw after I had called into one of your shops to get my voicemail sorted so I can get messages when out of the country. Even though I was assured it was now active, it's not!!!!! Maybe get the fundamentals sorted before you do a big rebrand. Once I use my credit up I'm gone from your awful service

1

Comments

#2 22-10-2015 2:11pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Cerocco wrote: »

Today I had the misfortune of trying to contact your pay as you go customer support.As I tried to navigate through your web site it became very apparent that you don't like to give out customer support numbers too readily. Eventually after putting into the search box "pay as you go customer support phone number" on the second page of the search a phone number appeared, so I phoned. Fast forward 3 different divisions and 20 minutes later I was given a 4 digit number to call and eventually got my problem sorted. For being a communications company your customer support is an absolute joke with the left hand not even knowing about the right never minding what it is doing. This is the last straw after I had called into one of your shops to get my voicemail sorted so I can get messages when out of the country. Even though I was assured it was now active, it's not!!!!! Maybe get the fundamentals sorted before you do a big rebrand. Once I use my credit up I'm gone from your awful service

Hi Cerocco

I'm very sorry to hear of your negative experience and apologise for this. I will ensure your feedback reaches operations.

Thanks
Al

0
#3 27-10-2015 5:25pm

Boards.ie: Niamh

Boards.ie Employee Posts: 12,597 ✭✭✭✭✭

Boards.ie Community Manager

Join Date: December 2010

Posts: 10871

Posts discussing ID mobile removed.

How can I? User's guide to some features on the new site

0