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Is there a big problem when it comes to ordering FTTH as a new or returning customer?

  • 16-10-2015 8:04am
    #1
    swoofer
    Registered Users, Registered Users 2 Posts: 5,676 ✭✭✭


    My current provider is not using eir FTTH like they use FTTC so my only option is to use eir FTTH. This I would like to do but all I want is FTTH only, no phone, no evision, no mobile.  However, there is no facility to order this online.  Also I am reading about a case on other thread re ftth to home regarding a customer who is being treated atrociously,  nearly 5 weeks ordered, 2 dates for installation never fulfilled, etc etc.
    This fills me with dread so I was wondering is this FTTH a bit of a con, ie not ready yet but eir will not admit it so take orders and then fob off customers!!

    Not a great start for the re branding.

    Help, any concrete information would be a great help.  At the end of the day if FTTH is not yet ready we can all wait a bit.


Comments

  • #2
    swoofer
    Registered Users, Registered Users 2 Posts: 5,676 ✭✭✭swoofer


    oops no reply is a very bad sign


  • #3
    GrayFox208
    Closed Accounts Posts: 335 ✭✭GrayFox208


    swoofer wrote: »
    oops no reply is a very bad sign

    Best of my knowledge you can't order standalone broadband online ever. You need to call 1901 or the sales number 1800 77 37 29
    I could be dead wrong and they don't offer FTTH which I assume is their 1Gbp/s broadband, without home phone. They used to only offer fibre with the landline but you can call and ask. If you don't think you'd use it I wouldn't bother with it right now because it's like 82 euro a month. It's really expensive.


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    swoofer wrote: »
    My current provider is not using eir FTTH like they use FTTC so my only option is to use eir FTTH. This I would like to do but all I want is FTTH only, no phone, no evision, no mobile.  However, there is no facility to order this online.  Also I am reading about a case on other thread re ftth to home regarding a customer who is being treated atrociously,  nearly 5 weeks ordered, 2 dates for installation never fulfilled, etc etc.
    This fills me with dread so I was wondering is this FTTH a bit of a con, ie not ready yet but eir will not admit it so take orders and then fob off customers!!

    Not a great start for the re branding.

    Help, any concrete information would be a great help.  At the end of the day if FTTH is not yet ready we can all wait a bit.
    Hi swoofer

    Yes FTTH standalone without phone service is available to see if your line qualifies for this please contact sales on 1800500300 as the package is not advertised online.

    Thanks

    Al


  • #5
    swoofer
    Registered Users, Registered Users 2 Posts: 5,676 ✭✭✭swoofer


    thanks Alan.  Would you know can I keep my existing FTTC broadband until FTTH broadband only is installed?  I am very worried about FTTH at the moment so want FTTC as backup.

    swoofer


  • #6
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    swoofer wrote: »
    thanks Alan.  Would you know can I keep my existing FTTC broadband until FTTH broadband only is installed?  I am very worried about FTTH at the moment so want FTTC as backup.

    swoofer
    Hi swoofer
    Al is off for a few days. Let me look into this and get this information for you.
    Tony


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