Joke Of a System

Dub13

I registered with Irish Water (or so I thought) months ago. Got a account number & WPRN etc, I could log in and check my account detail's etc, I logged in a couple of times to make sure all was fine and it was, so no need to do anything else. My plan was to wait till this water grant was paid then to pay in full.

So I was onto the Water Grant people yesterday, they said my account info was not sent over and I would need to contact Irish Water to find out why. So I rang Irish Water yesterday, turns out I did not in fact register with Irish water that I just registered to 'look at my account'. That's a joke system, I think its a safe assumption in this day and age that if you register online then get an account number, WPRN number and can look at your account online that you are in fact registered with the company. But no, I now don't have a TIN number (whatever that is) and can not get this grant.

So this unclear system is after costing me 100 euro. I am not happy and this may push me over the edge into the just not paying group.

Irish Water: Niall

Hi Dub13,

Thank you for your query.

We can certainly investigate this matter. Would you mind sending a PM with the following details:

- Name;
- Address; and
- Contact Number.

Thanks in advance,
Niall

shanew

I've another one for you, for a family member that didn't get sent a letter so has no TIN  to register for the grant - can I pm you the dets ?

Irish Water: Niall

Hi shanew,

Thank you for contacting us.

shanew wrote: »

I've another one for you, for a family member that didn't get sent a letter so has no TIN to register for the grant - can I pm you the dets ?

We would advise that the person who didn't receive the letter to contact the Water Grant Support Team on 076 087 890 or 1890 100 043 as the Department of Social Protection administrate these letters containing the TIN.

Please feel free to contact us with any other queries you may have.

Kind regards,
Niall

trotskyite1

No this does not work because when you ring the grant people they tell you it is irish waters fault as they didn't send your details over and you have to call them. i had no problem paying before but now i am pushed to the limit, 2 emails and 6 phonecalls now!!!

the dark phantom

It was destined from the start to be a joke. 

jonnny68

The whole company will be history soon enough anyway, id advise IW employes to start looking for new jobs now

Canadel

jonnny68 wrote: »

The whole company will be history soon enough anyway

It won't. Perhaps you should send in a cv, that is if they'll have you. .

The_Chap

Dub13 wrote: »

I registered with Irish Water (or so I thought) months ago. Got a account number & WPRN etc, I could log in and check my account detail's etc, I logged in a couple of times to make sure all was fine and it was, so no need to do anything else. My plan was to wait till this water grant was paid then to pay in full.

So I was onto the Water Grant people yesterday, they said my account info was not sent over and I would need to contact Irish Water to find out why. So I rang Irish Water yesterday, turns out I did not in fact register with Irish water that I just registered to 'look at my account'. That's a joke system, I think its a safe assumption in this day and age that if you register online then get an account number, WPRN number and can look at your account online that you are in fact registered with the company. But no, I now don't have a TIN number (whatever that is) and can not get this grant.

So this unclear system is after costing me 100 euro. I am not happy and this may push me over the edge into the just not paying group.

Did you get anywhere with this, I'm in same position, no details sent by IW so no TIN no

trotskyite1

The_Chap wrote: »

Dub13 wrote: »

I registered with Irish Water (or so I thought) months ago. Got a account number & WPRN etc, I could log in and check my account detail's etc, I logged in a couple of times to make sure all was fine and it was, so no need to do anything else. My plan was to wait till this water grant was paid then to pay in full.

So I was onto the Water Grant people yesterday, they said my account info was not sent over and I would need to contact Irish Water to find out why. So I rang Irish Water yesterday, turns out I did not in fact register with Irish water that I just registered to 'look at my account'. That's a joke system, I think its a safe assumption in this day and age that if you register online then get an account number, WPRN number and can look at your account online that you are in fact registered with the company. But no, I now don't have a TIN number (whatever that is) and can not get this grant.

So this unclear system is after costing me 100 euro. I am not happy and this may push me over the edge into the just not paying group.

Did you get anywhere with this, I'm in same position, no details sent by IW so no TIN no

I would presume after 6mths of trying and failing to get them to update my account details they are on extra pay to avoid people getting the water grant. It's the only logical scenario. You can't update online and the customer service person can't update on phone it has to go to another department who never update your account until you phone more than 5 times. I suggest you do as I am. Log all your dealings emails and phone calls and make a complaint then write to your td and you may get something done.

Irish Water: Niall

Hi all,

trotskyite1 wrote: »

No this does not work because when you ring the grant people they tell you it is irish waters fault as they didn't send your details over and you have to call them. i had no problem paying before but now i am pushed to the limit, 2 emails and 6 phonecalls now!!!

the dark phantom wrote: »

It was destined from the start to be a joke.

jonnny68 wrote: »

The whole company will be history soon enough anyway, id advise IW employes to start looking for new jobs now

Canadel wrote: »

jonnny68 wrote: »

The whole company will be history soon enough anyway

It won't. Perhaps you should send in a cv, that is if they'll have you.

This Talk To Forum is dedicated to helping customers with queries regarding their bills, meters or water related matters, as outlined in our customer charter. If you have a query similar to any of these topics, please let us know and we will assist you further.

The_Chap wrote: »

Did you get anywhere with this, I'm in same position, no details sent by IW so no TIN no

Would you mind sending the following details via PM and we can look into this for you:

- Name;
- Address; and
- Contact Number.

Thanks in advance,
Niall