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charged for installation when I was promised I would not be

swingking · 2015-10-07 13:26:05

When I ordered Efibre via the chat service I was specifically told I would not be charged for a new installation but in my bill last week there was a charge for install. Please explain why this is the case ?

07-10-2015 1:26pm

#1

swingking

Registered Users, Registered Users 2 Posts: 4,258 ✭✭✭

Join Date: April 2005

Posts: 3676

When I ordered Efibre via the chat service I was specifically told I would not be charged for a new installation but in my bill last week there was a charge for install.

Please explain why this is the case ?

0

Comments

#2 07-10-2015 1:34pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

swingking wrote: »

When I ordered Efibre via the chat service I was specifically told I would not be charged for a new installation but in my bill last week there was a charge for install.

Please explain why this is the case ?

Hi swingking

If you would like to PM me your eir account number I will be happy to look in to this charge for you.

Thanks
Al

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